Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
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Sep 28, 2026 · 19:26
AI is the tool, mindset is the operating system, and hospitality is the outcome . In this episode, Danica Smith , Guest Experience Correspondent at Hospitality Daily and founder…
Sep 26, 2026 · 28:23
In this episode, Danica Smith , Guest Experience Correspondent at Hospitality Daily and founder of MorningStar GX , joins Josiah Mackenzie to share her read on AI in travel and…
Sep 25, 2026 · 32:47
In this episode, Steven Moore , CEO of Actabl , and Joseph Benjamin , Actabl's Chief Technology Officer, share a practical approach to using AI in hotel operations as leaders…
Sep 24, 2026 · 31:37
Dan Kornick , Chief Information Officer at Loews Hotels , explains how they decide where AI can improve hotel work and guest service. Dan also discusses working with technology…
Sep 23, 2026 · 50:27
Alex Cabañas , founder and CEO of Astound Ventures and executive chairman of Pyramid Global Hospitality , shares how our industry can innovate to make hotels more profitable,…
Sep 21, 2026 · 39:21
Sloan Dean introduces AI Hospitality Group and explains why he's building an AI-native hotel management company. He covers the pace, risks, and benefits of AI; the pressure on…
Sep 17, 2026 · 24:08
In this episode, Cornell professor Chris Anderson shares why hotels cannot afford to treat AI as a "wait-and-see" issue. Drawing on research he conducted about how different…
Sep 15, 2026 · 1:09:34
In this episode, hosted by our careers correspondent Emily Goldfischer , founder of hertelier , Charlotte Weatherall , General Manager of Corinthia London , shares what she has…
Sep 11, 2026 · 10:02
Jeff Wielgopolan , Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a…
Sep 10, 2026 · 8:23
Jeff Wielgopolan , Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a…
Sep 9, 2026 · 9:52
Jeff Wielgopolan of Meadowood Napa Valley explains what it means for a guest experience to be consistent within itself, with the setting, language, and service all fitting…
Sep 8, 2026 · 9:08
Jeff Wielgopolan , Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, joins us…
Sep 7, 2026 · 14:38
This summer, Hospitality Daily founder Josiah Mackenzie did something he’d wanted to do for years: drive across the U.S. coast to coast. In this episode, he shares some of the…
Sep 4, 2026 · 37:50
In this episode, Drew Bridges , principal at JMI Realty , shares the process behind one of the hotel deals the Wall Street Journal recently covered , including how he uses AI to…
Aug 15, 2026 · 37:23
In this episode, Emily Johnson , founder of Elevate Hospitality Collective; Erica Huss , creator of All Too Well; and Jen Veralle , founder of Mindful Drinking Movement and Sauna…
Aug 7, 2026 · 10:01
What does AI adoption personally mean for a hospitality technology leader? In this episode, Sage Hospitality CTO Matt Schwartz explains how he is using AI to manage email,…
Aug 6, 2026 · 9:06
In this episode, Sage Hospitality CTO Matt Schwartz explains how hospitality leaders can evaluate AI investment by connecting it to expense reductions, revenue, GOP, and NOI.…
Aug 5, 2026 · 9:02
Every technology partnership is a bet, especially when AI is changing what software can do and which providers may remain relevant. In this episode, Sage Hospitality CTO Matt…
Aug 4, 2026 · 10:31
Sage Hospitality CTO Matt Schwartz shares the four-layer framework guiding the company's AI strategy: data, reporting, insights, and action. He explains why hotel data must be…
Aug 3, 2026 · 18:28
Giving people access to AI does not guarantee that they will use it or that your organization will benefit. Sage Hospitality CTO Matt Schwartz explains why he sees AI adoption as…
Aug 2, 2026 · 9:46
Before Matt Schwartz became Chief Technology Officer at Sage Hospitality , a weekend HTML class changed the trajectory of his career. In the first episode of our six-part series…
Aug 1, 2026 · 22:30
Kevin Masse is the founder and owner of Small State Provisions (IG: @ SmallState ), a Connecticut bakery and café built around one simple idea: create a place where people want…
Jul 31, 2026 · 16:51
In this sponsor bonus episode, Joseph McGroarty of Actabl shares what he learned working on site with a hotel company in the Forward Deployed Engineering model. He explains how…
Jul 29, 2026 · 40:57
In this episode, Emily Johnson , the Founder and CEO of Elevate Hospitality Collective , brings together Joli Barfield , Corporate Director of Human Resources, and Kristi…
Jul 24, 2026 · 6:44
In this episode, Christina Poon , the General Manager at the Detroit EDITION , shares what watching AI companies can teach hospitality leaders: continuous improvement as a way to…
Jul 23, 2026 · 11:45
In this episode, Christina Poon , the General Manager at the Detroit EDITION , shares the three layers of impact a hotel can make on its city: a gathering place, an economic…
Jul 22, 2026 · 14:18
In this episode, Christina Poon , the General Manager at the Detroit EDITION , shares how she's building a great hotel guest experience before the property opens. She talks about…
Jul 21, 2026 · 13:44
In this episode, Christina Poon , the General Manager at the Detroit EDITION , shares how vision guides the moves you make as a hotel leader and throughout your career. You'll…
Jul 20, 2026 · 11:13
Christina Poon , General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospitality and why she's never…
Jul 10, 2026 · 25:04
In this episode, Milou Neelen , the Founder of Hôtel Magique , shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over…
Jul 3, 2026 · 11:21
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand…
Jul 2, 2026 · 7:09
Creating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great brands apart. In this episode,…
Jul 1, 2026 · 7:29
In this episode, Lily Wecker , the CEO at Aethos , shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment alone. She walks through…
Jun 30, 2026 · 17:00
In this special bonus episode, Josiah Mackenzie and Nazpari Aydin , Founder and Managing Director of Destination AI , introduce the State of Hotel AI survey , a study designed to…
Jun 30, 2026 · 11:06
In this episode, Lily Wecker , CEO of Aethos , shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'll hear why one property has no…
Jun 29, 2026 · 12:42
In this episode, Lily Wecker , CEO of Aethos , explains why she believes the future of luxury hospitality is shifting away from status and product, and toward genuine human…
Jun 29, 2026 · 6:51
This episode introduces our week-long series with Lily Wecker , CEO of Aethos , in conversation with our innovation correspondent Matthias Huettebraeuker . She reflects on her…
Jun 26, 2026 · 11:24
In this episode, Ben Rafter , CEO of Hotel Equities , shares where he believes AI is already delivering measurable results in hospitality and why operational applications are…
Jun 25, 2026 · 10:40
In this episode, Ben Rafter , CEO of Hotel Equities , shares how his team is using AI, data, and real-time operational insights to improve labor management, often the largest…
Jun 24, 2026 · 11:22
In this episode, Ben Rafter , CEO of Hotel Equities , shares why he believes today's hotel operating model is becoming increasingly unsustainable for owners. He explains the…
Jun 18, 2026 · 30:09
The use of AI is one of the biggest strategic questions in hospitality, and many hotel leaders face the same challenge: they believe in the potential, but need a clearer path…
Jun 18, 2026 · 10:25
Martin Soler shares one of the most common challenges in hospitality: seeing the industry only through your own perspective. Drawing on his experience as a hotel operator,…
Jun 18, 2026 · 10:58
Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel general manager Martin…
Jun 16, 2026 · 8:59
Martin Soler returns to explore "The PMS Wars," his ongoing series examining one of the most important shifts in hotel technology. What started as a race from legacy systems to…
Jun 15, 2026 · 12:01
Hospitality is often criticized for lagging behind on technology. Martin Soler sees it differently. In this episode, he explores the paradox of hospitality innovation, arguing…
Jun 14, 2026 · 12:18
In this episode, Martin Soler shares where hoteliers should focus as technology and AI reshape the industry. Recorded ahead of HITEC 2026, Martin explains why strong data…
Jun 12, 2026 · 18:34
This episode is sponsored by Actabl. Learn more about its new product, Altitude, here . For years now, AI has promised hotel leaders something it hasn't delivered: the ability to…
Jun 12, 2026 · 9:12
What separates good leaders from great ones? According to Dina Winder , the EVP of Asset Management at Highgate and President of the Hospitality Asset Managers Association (HAMA)…
Jun 11, 2026 · 12:05
What's really going on in the hotel industry right now? In this episode, Dina Winder, EVP of Asset Management at Highgate and President of the Hospitality Asset Managers…
Jun 10, 2026 · 6:11
Monthly owner calls are often viewed as performance reviews, but Dina Winder sees them differently. As EVP of Asset Management at Highgate and President of the Hospitality Asset…
Jun 9, 2026 · 10:47
Hotels have more technology, data, and operational tools than ever before. Yet some properties consistently outperform while others struggle to execute. In this episode, Dina…
Jun 8, 2026 · 16:50
Dina Winder is EVP of Asset Management at Highgate and President of the Hospitality Asset Managers Association (HAMA) . In this episode, she shares the unexpected path that led…
Jun 5, 2026 · 11:11
In this episode, Rob Smith , the CEO and President of Stonebridge Companies , shares an operator's view on how AI can be used to take mundane, repetitive work off people's hands…
Jun 4, 2026 · 11:01
In this episode, Rob Smith , the CEO and President of Stonebridge Companies , shares what he's found keeps people engaged and performing at their best. He also explains how…
Jun 2, 2026 · 12:03
In this episode, Rob Smith , the President and CEO at Stonebridge Companies , shares an operator's read on why top-line growth — not cost-cutting — is a sustainable path through…
Jun 1, 2026 · 15:32
In this episode, Rob Smith , the CEO and President of Stonebridge Companies , shares the unlikely path that took him from an accounting degree to running his own hotel by 25 and…
May 29, 2026 · 28:39
In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan , Global Brand Leader for Luxury at Hyatt. Tamara…
May 28, 2026 · 13:27
In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan , Global Brand Leader for Luxury at Hyatt, Tamara…
May 27, 2026 · 17:20
What makes a luxury hotel memorable today? In this conversation, our career correspondent and hertelier founder Emily Goldfischer , sits down with Tamara Lohan , Global Brand…
May 26, 2026 · 25:50
In this episode, Arnold Amrhein , VP of Investments at CREO Capital , shares the idea behind his widely discussed article "The Anticipation Layer." He explains why data is…
May 25, 2026 · 13:36
In this episode, Arnold Amrhein , Vice President of Investments at CREO Capital , shares what his career — from guest relations at Rosewood London to institutional hotel…
May 23, 2026 · 47:33
In this episode, Ken Cruse , Co-Founder and CEO at SCP Hotels , and Pam Cruse , Co-Founder and CMO at SCP Hotels, share their perspective on why values-led hotels are…
May 22, 2026 · 25:33
In this episode, Chris McDowell , Chief Information Security Officer at Actabl, and Justin Call , Chief Legal Officer at Actabl , unpack the growing AI risk that many hotel…
May 22, 2026 · 9:04
In this episode, Burak Ipekci , the General Secretary of Les Clefs d'Or International and Head Concierge at London's Royal Horseguards Hotel , shares an operator's view of what…
May 22, 2026 · 13:40
In this episode, Burak Ipekci , the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International , shares his case for why the hospitality…
May 21, 2026 · 14:39
In this episode, Burak Ipekci , Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International , explains what the golden keys actually mean…
May 20, 2026 · 6:45
In this episode, Burak Ipekci , Head Concierge at The Royal Horseguards Hotel in London and Secretary General of Les Clefs d'Or International , shares a practical view of the…
May 20, 2026 · 7:33
In this episode, Burak Ipekci , the Head Concierge at The Royal Horseguards Hotel in London and General Secretary of Les Clefs d'Or International , makes the case for why working…
May 19, 2026 · 6:20
In this episode, Burak Ipekci , the Head Concierge at The Royal Horseguards Hotel and Secretary General of Les Clefs d'Or International , shares why hiring a great concierge…
May 18, 2026 · 11:37
In this episode, Burak Ipekci , the Head Concierge at The Royal Horseguards Hotel and Secretary General of Les Clefs d'Or International , shares his view on hiring: why he…
May 16, 2026 · 41:42
In this episode, Philippa Wagner, the Founder of People Places Spaces , and former head of 23 Lab at Ennismore , shares why the hotel industry's segmentation habit is breaking…
May 15, 2026 · 10:34
In this episode, Philippa Wagner, the Founder of People Places Spaces , shares an honest perspective on AI and tech in hospitality, drawing on her Future Guest research. She…
May 15, 2026 · 20:51
In this episode, Joe McGroarty, Clark Brayton, and Pritesh Patel of Actabl share why hotel data has been broken for decades, how their team built the patented normalization layer…
May 14, 2026 · 8:18
In this episode, Chris O'Donnell , the President of Select Service Division at Aimbridge Hospitality , shares how the balanced scorecard turns hotel operations into a…
May 13, 2026 · 8:23
In this episode, Chris O'Donnell , the President of Select Service at Aimbridge Hospitality , shares what it takes to drive hotel profitability for owners amid rising costs and…
May 12, 2026 · 13:15
In this episode, Chris O'Donnell , the President of the Select Service division at Aimbridge Hospitality , explains where select service hotels are heading and why technology…
May 11, 2026 · 15:04
In this episode, Chris O'Donnell , President of Select Service at Aimbridge Hospitality , shares why hospitality is an industry that creates both energy and opportunity. A few…
May 9, 2026 · 24:45
In this episode, Andrew Arthurs , the President and COO at Actabl , and Stephen German , the SVP of Product Management at Actabl, share how AI can support new hospitality…
May 8, 2026 · 9:19
In this episode, Susie Arnett , the Director of Wellness Programming at Six Senses , shares her real-world take on vibe coding and what AI tools actually deliver when a…
May 7, 2026 · 15:45
In this episode, Sofia Vandaele , General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares an operator's read on…
May 6, 2026 · 1:02:21
In this episode, Tom Michelberger , founder of Michelberger Hotel in Berlin and Michelberger Farm in Brandenburg, shares with our innovation correspondent Matthias Huettebraeuker…
May 5, 2026 · 38:44
In this episode, Nick Slavin , the CEO and co-founder of Curacity , shares his front-row perspective on why hotel discovery is being rewritten by AI, what 94% of hotels are…
May 4, 2026 · 11:34
In this episode, Stuart Greif , the Chief Strategy and Innovation Officer at Forbes Travel Guide , shares how the organization is helping develop the next generation of luxury…
May 1, 2026 · 12:28
In this episode, Dr. Peter Ricci , Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view of AI in hospitality. He…
Apr 30, 2026 · 21:31
In this episode, Dr. Peter Ricci, the Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares why the industry's progress on workforce…
Apr 29, 2026 · 9:37
In this episode, Hans Pfister , President at Cayuga Collection , shares how his team turned a sheep farm, an abandoned lot, and a former cacao plantation into properties where…
Apr 28, 2026 · 14:18
In this episode, Hans Pfister , the Co-Founder and President at Cayuga Collection , shares how his team makes sustainability visible, human, and worth caring about for guests.…
Apr 27, 2026 · 26:32
In this episode, James Ferguson , the author of Seek the Good and Celebrate and creator of the Confetti leadership model, shares how his cancer journey reshaped his approach to…
Apr 26, 2026 · 7:41
In this episode, Susie Arnett , Director of Wellness Programming at Six Senses , shares what happened when a self-driving car company asked her to design a "moving sanctuary,"…
Apr 24, 2026 · 12:42
In this episode, Stephen German , the Senior Vice President of Product at Actabl , shares his three-layer framework for putting AI to work in hotels: the data foundation,…
Apr 23, 2026 · 17:10
In this episode, Larry Cuculic , the President and CEO of BWH Hotels , shares how a brand built around owners produces different decisions. You'll hear how elected hotelier…
Apr 22, 2026 · 23:49
In this episode, Sarah Kopit, the Editor in Chief at Skift , shares what she found reporting The Squeeze , her deep dive into the economic pressures facing America's hotel…
Apr 21, 2026 · 8:23
In this episode, Larry Cuculic , the President and CEO of BWH Hotels , shares why the guest experience now starts the moment someone types "hotel Chicago" into a search bar and…
Apr 20, 2026 · 11:34
In this episode, Larry Cuculic , President and CEO of BWH Hotels , shares how a meeting with his father's union attorney opened the door to West Point and shaped the leader he…
Apr 18, 2026 · 12:42
In this episode, Susie Arnett , the Director of Wellness Programming at Six Senses Hotels Resorts Spas , shares what she learned after a retreat at Six Senses Kyoto led by Dr.…
Apr 17, 2026 · 19:54
In this sponsor bonus episode, Jerimi Ford , the Chief Innovation Officer at Actabl and founder of Transcendent , shares how AI Asset Setup is turning a days-long manual process…
Apr 16, 2026 · 11:10
In this episode, Franck Desplechin, the Founder and Executive Hospitality Consultant at Incrementum, shares what he's learned from conducting undercover quality audits at luxury…
Apr 15, 2026 · 31:14
In this episode, Jason Littrell , the founder of Kinetic Management Systems , shares a playbook for winning the before, during, and after guest conversations using AI. You'll…
Apr 13, 2026 · 32:38
In this episode, Sofia Vandaele , General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares how growing up in her…
Apr 10, 2026 · 11:30
In this episode, Susie Arnett , the Director of Wellness Programming at Six Senses Hotels Resorts Spas , shares how an AI meditation coach on a jhana retreat accelerated her…
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