The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com
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Sep 28, 2026 · 28:54
What if buying a hotel no longer meant inheriting fourteen-hour days, outdated systems, and a business that owns you? In this episode of Hotel Tech Insider, Simona Eicher, CEO…
Aug 24, 2026 · 25:41
What happens when an experienced hotel technology leader uses AI to extend what his team can build, analyze, and improve? In this episode, Bill Legrand, Executive Director of…
Aug 17, 2026 · 33:14
What if the biggest opportunity in hotel technology isn’t making your team more efficient - but removing entire workflows from the equation? Kurien Jacob (KJ) of Highgate…
Aug 3, 2026 · 23:02
What if the biggest competitive advantage for the next generation of hotel owners is knowing when not to fly a flag? In this episode, Skift Editor-in-Chief Sarah Kopit - formerly…
Jul 20, 2026 · 26:25
How do you modernize the technology behind 70 hotels without overwhelming the people responsible for running them? In this episode, Peter Twachtman, CEO of Lark Hospitality,…
Jul 7, 2026 · 25:14
What if your front desk could generate millions in incremental revenue - without adding staff or compromising the guest experience? In this episode, Geoffrey Toffetti, CEO of…
Jun 22, 2026 · 25:18
What happens when the biggest threat to hotel owners isn't brands, OTAs, or labor costs—but AI? In this episode, Sloan Dean, former CEO of one of the largest hotel management…
May 5, 2026 · 26:43
What if your hotel ran itself - an “army of AI agents” handling everything from reservations to check-in - while your staff focused entirely on guests? In this episode, Aejaz…
Apr 20, 2026 · 20:25
In this episode, Amano Group Managing Directors share how a 1,300-room urban hotel operator executed a full-stack overhaul—switching PMS, rethinking integrations, and redesigning…
Apr 6, 2026 · 25:09
Most hotels are trying to deploy AI on top of broken data. In this episode, the founder of Nomse—managing 26 independent hotels—explains why fixing your data layer is the real…
Mar 23, 2026 · 20:31
Most hotel tech stacks are overbuilt and underused. This one isn’t. In this episode, Harmeet Mann—CEO and cofounder of a 30+ property management firm—breaks down how her team…
Mar 10, 2026 · 18:14
What if the biggest mistake hotels make with technology isn’t adopting it too slowly—but using it to reinforce outdated assumptions about how guests want to interact with your…
Feb 23, 2026 · 27:50
What if 70% of your guests are willing to upgrade—but your pricing strategy is leaving that revenue on the table? In this episode, Erik Tengen, President of Hospitality at…
Feb 9, 2026 · 25:21
What if your busiest check-in nights didn’t require a front-desk line at all— even when most guests booked through OTAs ? In this episode, Fabio Passos, Owner & CEO of QDI USA…
Jan 26, 2026 · 26:56
What if the fastest way to improve service, upsells, and loyalty isn’t adding staff—but redesigning how guests communicate with your hotel? In this episode, Greg Nawrocki,…
Jan 13, 2026 · 20:05
How do you scale hotel operations across brands, countries, and systems - without losing control or culture? In this episode of Hotel Tech Insider , we sit down with Øyvind Bøhm…
Dec 29, 2025 · 27:42
Guest reviews aren’t just social proof anymore—they’re quietly becoming the backbone of pricing power, AI-driven discovery, and automated guest communication. In this episode of…
Dec 15, 2025 · 25:55
What if removing your front desk—and doubling down on the right integrations—was the key to keeping your hotel profitable after COVID? In this episode of Hotel Tech Insider ,…
Dec 2, 2025 · 27:08
What happens when a boutique hotel director builds a fully personalized “signature tech stack” from the ground up—and proves you don’t need to be a tech native to run one of the…
Nov 17, 2025 · 31:36
What happens when the Chief Commercial Officer of the world’s largest hotel franchisor rethinks the entire guest-to-tech relationship? In this episode, Wyndham CCO Scott…
Nov 4, 2025 · 28:30
Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this…
Oct 27, 2025 · 24:48
What if you could double your hotel’s efficiency—without adding headcount? In this episode, Michael Bohler, Founder of SUM Hospitality, reveals how he’s transforming independent…
Oct 13, 2025 · 27:41
What happens when a 20-hotel operator treats brand data, RMS outputs, and labor costs as one system—and then points AI at it? Takeaways: Build a single source of truth: How…
Oct 7, 2025 · 28:26
What if your team could double productivity—without adding a single new hire? In this episode, Diego Fernández, CEO of Port Hotels , reveals how his 11-property Spanish hotel…
Sep 22, 2025 · 26:22
What if you could design the perfect hotel room—not on paper, but by testing it in real life with 200 real guests? In this episode, Asli Kutlucan, CEO of TFE Hotels Europe,…
Sep 8, 2025 · 21:47
What if you could run a 116-property hotel portfolio without a single traditional front desk? In this episode of Hotel Tech Insider , Julius Anders, Head of Operations at Numa,…
Aug 26, 2025 · 33:06
Can rethinking something as fundamental as market segmentation unlock new performance gains in hotels? Joe Pettigrew, Group Chief Commercial Officer at L+R Hotels—one of the…
Aug 12, 2025 · 22:57
What do you get when a 14-property hotel brand rips out its entire legacy tech stack—and lives to tell the tale? In this episode, Josh Edwards, Operating Systems Manager at Penta…
Jul 22, 2025 · 26:37
Bob Hotels converted 70% OTA reliance to nearly 50% direct bookings in under a year—partly by using an AI phone agent (GoodCall) to convert phone inquiries into instant…
May 19, 2025 · 30:02
What can Four Seasons Bora Bora and a New Zealand hostel teach you about building smarter hotel tech stacks? In this episode, Michael Belanger, VP of Commercial Strategy at GCP…
Apr 14, 2025 · 28:22
How can hostels balance cutting-edge technology with the irreplaceable value of human interaction? In this episode, Peter Zilke, COO of Safestay Hostels, reveals the secrets…
Mar 18, 2025 · 25:42
What if a humanoid robot could revolutionize the way your hotel operates? In this episode, Filip Linek, the innovative owner of two family-oriented hotels in the Czech Republic,…
Feb 17, 2025 · 30:33
How can a hotel chain with over 5,700 properties transform its tech support into a human-centered experience? In this episode, Tariq Valani, Global SVP of Support Services at…
Feb 10, 2025 · 32:32
How can leveraging technology transform the guest experience and streamline hotel operations? In this episode, Jose Suarez, the IT Director for The Capital Hotel Group, reveals…
Feb 3, 2025 · 32:40
How can a hotel chain leverage cutting-edge technology to redefine revenue management and enhance guest experience? In this episode, Fernando Vives, Chief Commercial Officer at…
Jan 28, 2025 · 24:55
What if embracing digital transformation could unlock new revenue streams for your hotel? In this episode, Jason Jackson, Vice President of Operational Strategy and Integration…
Jan 21, 2025 · 31:19
How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Operations at…
Jan 14, 2025 · 28:36
How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech stack can empower teams to…
Jan 7, 2025 · 29:56
Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management systems can revolutionize the…
Dec 17, 2024 · 34:39
How can luxury hotels redefine the guest experience by transforming check-in and check-out into a more personalized journey? In this episode, Kris Leszczynski, Group GM at London…
Dec 10, 2024 · 22:46
How can a hotel brand leverage technology to enhance guest experience while maintaining a personal touch? In this episode, Stuart Godwin, Managing Director of Lamington Group,…
Dec 2, 2024 · 29:42
What if you could manage 100 hotel receptions with just two staff members? In this episode, Kahraman Yigit, co-founder and CEO of Olive Living, reveals how innovative technology…
Nov 25, 2024 · 32:47
Are your hotel’s technology systems holding you back from achieving growth? In this episode, Howard Phung, Group Director of Digital at Australia's Pro-invest Group, reveals how…
Nov 19, 2024 · 32:27
Is the hospitality industry truly ready for a technology revolution? In this episode, Adam Harris, co-founder and CEO of Cloudbeds, reveals how innovative tech solutions are…
Nov 13, 2024 · 33:33
How can embracing change and technology redefine the future of hospitality? In this episode, Sven Goosen, Chief Operating Officer of Yotel, reveals the transformative power of…
Nov 4, 2024 · 31:51
What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice President of…
Oct 29, 2024 · 32:23
Why it matters: Kasa Living, led by CEO Roman Pedan, is revolutionizing hospitality with a tech-centric approach, enhancing profitability and guest experience. Key Points: Tech…
Oct 22, 2024 · 30:26
Arjun Balji, President of Royal Orchid Hotels, shares insights on leveraging technology to drive growth and efficiency in a competitive market. Key Points: Tech Stack…
Sep 30, 2024 · 38:57
How can embracing technology not only streamline operations but also enhance the personal touch in hospitality? In this episode, Christian Müller, Group Manager of Technology at…
Sep 24, 2024 · 32:17
Are you truly maximizing your hotel’s direct booking potential? In this episode, Juanjo Rodriguez, founder of The Hotels Network, reveals the secrets behind driving revenue…
Sep 17, 2024 · 30:10
How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial Applications at Vai Resort,…
Sep 9, 2024 · 32:28
Are direct bookings always the best choice for hotels? In this episode, Jens Egemalm, Director of Distribution at Pandox, reveals the surprising truth about distribution costs…
Sep 3, 2024 · 34:49
What if you could combine the reliability of a hotel with the unique charm of an Airbnb? In this episode, Matt Shanley, Director of Revenue and Operations at The Neighborhood…
Aug 26, 2024 · 26:26
How can technology redefine the guest experience in the hospitality industry? In this episode, Mattias Tanski and Erik Bergsten from CIC Hospitality reveal their innovative…
Aug 19, 2024 · 21:59
How can budget hotels leverage technology to enhance guest experiences and streamline operations? In this episode, Dominic Klein, Managing Director of McDreams Hotels, reveals…
Aug 12, 2024 · 40:00
How can technology enhance the personal touch in hospitality without replacing the human element? In this episode, Dina Belon, President of StayPineapple, reveals how innovative…
Aug 5, 2024 · 31:56
How can data integration and innovative marketing strategies redefine the hospitality landscape? In this episode, Bridget Tran, CMO of Method, shares her insights on leveraging…
Jul 29, 2024 · 34:43
How do you balance cutting-edge technology with the desire for guests to disconnect in a nature-oriented hotel? In this episode, Fred Brown, Vice President of Operations at…
Jul 22, 2024 · 24:41
How can a small team leverage technology to create a seamless guest experience and drive revenue growth? In this episode, Stein Beauprez, CTO of Outsite, reveals the innovative…
Jul 15, 2024 · 35:40
What if you could run a hotel with minimal staff while maximizing guest satisfaction? In this episode, Martin Stockburger, founder and managing director of Koncept Hotels,…
Jul 8, 2024 · 25:33
What if the future of hotels lies in the balance between luxury and automation? In this episode, Matthias Beinlich, CEO of B'mine Hotels, reveals how his innovative hotel group…
Jul 2, 2024 · 23:45
What does it truly take to navigate the complex landscape of hotel technology and achieve seamless integration across systems? In this episode, Sven Ephithite, head of hotel…
Jun 25, 2024 · 31:48
What if technology could enhance your guests' experience without them even noticing? In this episode, Julian Trautwein, co-founder of Raus, reveals how his innovative approach to…
Jun 18, 2024 · 32:53
How can technology redefine the guest experience and operational efficiency in the hotel industry? In this episode, Floor Bleeker, CTO of Accor, reveals groundbreaking insights…
Jun 11, 2024 · 33:17
What if the secret to optimizing your hotel operations lies not in gut feelings, but in data-driven decisions? In this episode, Martin Kemmer, Managing Director of PlaceValue…
Jun 3, 2024 · 45:51
How can digital transformation drive profitability in the hospitality industry? In this episode, Patrick Apostolo, Director of Corporate Operations and Business Transformation…
May 28, 2024 · 32:18
How can a unique approach to loyalty redefine guest experiences in the hospitality industry? In this episode, Claudia Infante, Chief Data Officer at Margaritaville, reveals how…
May 21, 2024 · 25:42
Is your property management system really the heart of your hotel’s technology ecosystem? In this episode, Patrick Norton, Vice President of Sales and Marketing at Britain Hotels…
May 13, 2024 · 40:03
Is your hotel technology keeping pace with the evolving needs of your guests? In this episode, Liutauras Vaitkevicius, Managing Director of The Zetter Group, reveals how…
May 7, 2024 · 28:05
What does it take to successfully implement a cloud-based property management system across 270 hotels? In this episode, Tess Therese Cedercreutz, Chief Commercial Officer at…
Apr 30, 2024 · 28:32
How can data-driven decision-making revolutionize your hotel operations? In this episode, Victoria Fisher, Chief of Intelligence at Penta Hotels, reveals how leveraging business…
Apr 22, 2024 · 32:39
How can automation and data orchestration revolutionize the hospitality industry? In this episode, Adrian Schmidt, VP of Digital Development and Strategy at HR Group, reveals the…
Apr 16, 2024 · 29:37
How can embracing technology not only streamline operations but also enhance guest experiences in the hospitality industry? In this episode, Arno Sonderfeld, Managing Director of…
Apr 8, 2024 · 29:57
What if the future of hospitality lies not just in exceptional service, but in the seamless integration of technology? In this episode, Gorjan Lazarev, CEO of Orea Hotels and…
Apr 1, 2024 · 34:11
How can technology transform a traditional cost center into a profit powerhouse in the hospitality industry? In this episode, Matt Schwartz, the first Chief Technology Officer at…
Mar 25, 2024 · 49:38
How can embracing technology transform your hotel’s profitability and guest experience? In this episode, Antonio Ducceschi, CCO of Starhotels, reveals the strategic shift from…
Mar 18, 2024 · 37:56
How can hoteliers leverage technology to not only survive but thrive in a competitive landscape? In this episode, Lior Sekler, Senior Vice President of Revenue Management at HRI,…
Mar 9, 2024 · 34:38
How can boutique hotels leverage cutting-edge technology to enhance guest experiences while maintaining a personal touch? In this episode, Konstantin Ernstberger, co-founder of…
Mar 3, 2024 · 47:12
How can hotels leverage cutting-edge technology to create personalized guest experiences that feel like home? In this episode, Paolo Gagliardi, Director of Technology at…
Jun 21, 2019 · 40:54
Balaji Krishnamurthy was previously Chief Strategy Officer at Sabre Hospitality Solutions. Prior to this role, he was responsible for new market development efforts in Africa and…
Feb 7, 2019 · 23:01
In this episode we chat with Dave Berkus, a true one of the most prolific angel investors of all time. Dave is the creator of FOSSE - the property management system that Marriott…
Aug 14, 2018 · 45:14
Ted Watson is VP of Hospitality for Aerohive Wireless and was formerly Global Director, Hospitality & Gaming Solutions at Ruckus Wireless where he led the success of Ruckus in…
Jul 13, 2017 · 15:53
As the CEO of Cendyn, Tim Sullivan oversees global sales, business development, marketing, and client success. Previously President of Cendyn/ONE, where he brought an integrated…
Jul 13, 2017 · 15:31
Prior to joining The Sydell Group, Roy worked as a consultant for Edition Hotels/Ian Schrager, Thompson Hotels, and the One Group where his focus was on developing nightlife and…
Jul 13, 2017 · 21:39
In this engaging podcast episode, we dive into the heart of hotel technology with Charlie, the dynamic founder of Triptease, a company that revolutionizes how hotels drive direct…
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