Canary Technologies CEO on Reimagining the Digital Guest Journey

Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this operational gap while redefining the entire digital guest journey—backed by $80M in funding and multiple HotelTechAwards wins.

This episode is for veteran hoteliers, brand executives, and asset managers who want to understand where guest-facing technology is headed and how AI-driven innovations, tipping solutions, and digital workflows can translate into higher revenue and better guest satisfaction.

Key Takeaways:
• How Canary evolved from solving a niche payments problem to building an end-to-end guest journey platform—and what that means for tech adoption across hotel portfolios.
• Why AI voice is set to eliminate missed calls and improve upsell potential—plus insights on how independents can deploy it just as effectively as enterprise brands.
• The surprising shift in how major hotel chains evaluate tech partners, moving toward best-in-breed guest-facing solutions rather than relying on slow in-house builds.