Ep. 8: Beyond the Funnel: Fixing Admissions to Boost Behavioral Health Outcomes

In this episode of the MasterMined Podcast, the team dives into one of the most overlooked issues in behavioral health growth: the disconnect between marketing and admissions—and how it's quietly draining your census.

From missed calls and untrained reps to siloed teams and reactive leadership, we explore how seemingly small breakdowns in the admissions process can have massive impact on conversions, revenue, and reputation.

You'll learn:

• Why great marketing doesn't matter if your admissions team isn't ready

• Where the biggest leaks in the funnel happen—and how to spot them

• How empathy, tone, and timing make or break a first call

• Why training your admissions team is as critical as training clinicians

• The power of recorded calls and weekly coaching to build confidence

• How to break silos and unify marketing, BD, alumni, and admissions

Whether you're a behavioral health executive, call center director, or marketing leader, this episode is your playbook for optimizing admissions—and turning leads into lives changed.

Subscribe for more real talk and practical insights from leaders in behavioral health marketing and operations.

Connect with our Hosts:

Mark Scrivner
LinkedIn | https://www.linkedin.com/in/markscrivner/
Company | https://www.snapshotinteractive.com/

Lee Pepper
LinkedIn | https://www.linkedin.com/in/leepepper/
Company | https://www.peprallygroup.com/

Jeff Skillen
LinkedIn | https://www.linkedin.com/in/jeff-skillen-199507/
Company | https://www.skillsetenterprises.com/

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