The Truth About Hiring Offshore: How South African Professionals Are Helping Therapy Practices Grow with Di Luden | WP 204
Wise Practice Podcast · Sep 22, 2026 · 28:12
Wise Practice Podcast · Sep 22, 2026 · 28:12
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In this episode of the Wise Practice Podcast, I'm talking with Di Luden, co-founder of Ubuntu Freelancers, about how virtual assistants can support therapy practices with intake, admin, marketing, billing, and more.
Di shares how Ubuntu connects U.S.-based practices with highly skilled team members in South Africa, why their model creates a win for both practice owners and their assistants, and how they handle challenges like time zones, training, HIPAA compliance, and live phone coverage. We also talk about their incredibly low staff turnover and why that can make such a difference when you're building a reliable support team.
If you've been telling yourself you need to get more organized before hiring help, this episode is especially for you. Di explains how an assistant can actually help you document your workflows, create SOPs, and build stronger systems as you go. Plus, Wise Practice listeners can receive five free hours of onboarding when they sign up with Ubuntu Freelancers.
02:57 Meet Di Luden
04:05 How Ubuntu Freelancers Started
08:51 Why Hire a Virtual Assistant Overseas?
12:50 Live Phone Support + Intake Coordination
15:29 Additional VA Services for Practices
17:13 Training, EHRs, and CRMs
22:13 HIPAA Compliance + Onboarding
23:45 Five Free Onboarding Hours for Wise Practice Listeners
25:39 How to Get Started With Ubuntu Freelancers
Meet Di Luden
Di Luden is the Co-Founder of Ubuntu Freelancers, helping therapy practices, behavioral health organizations, and coaching businesses build exceptional client coordination and administrative support teams using highly skilled South African talent. She has partnered with hundreds of practice owners to streamline operations, improve the client experience, and free clinicians to focus on what they do best. Passionate about people and partnerships, Di is committed to creating meaningful employment opportunities while helping businesses grow.
Di Luden's Links
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Episodes: Wise Practice Podcast
