Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences...
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Sep 28, 2026 · 14:34
Are you collecting everything your practice produces, and do you know how much dentistry you are writing off before those dollars ever become collectible? In this episode, Kirk…
Sep 25, 2026 · 31:00
As a dentist, you can present the best treatment plan—and still lose case acceptance if your team “translates” it differently after you leave the room. In this episode, Kirk…
Sep 23, 2026 · 39:42
Dentists have more access to health information, supplements, technology, and wellness strategies than ever, but knowing what to do does not guarantee that those habits will…
Sep 21, 2026 · 26:19
Many dentists know what their practice produces each month, but fewer understand how much value their existing patient base generates each year. Annual patient value, or APV, can…
Sep 18, 2026 · 38:34
How can dentists stay clinically sharp, adapt to digital dentistry, and maintain profitable workflows throughout their careers? In this episode, Kirk Behrendt talks with Dr. John…
Sep 16, 2026 · 23:06
AI is changing how prospective patients search for dentists, and traditional SEO tactics alone may no longer be enough to earn visibility or trust. In this episode, Kirk Behrendt…
Sep 14, 2026 · 19:07
Are your marketing dollars bringing in more new patients, or the right new patients? Without tracking referral sources, treatment presented, and treatment accepted, it is…
Sep 11, 2026 · 48:08
How are you supporting the hygienists who are committed to doing their best work, and does your practice give them the equipment, communication, and environment they need to…
Sep 9, 2026 · 49:22
Many dentists enter the profession expecting strong financial security, only to find that student loans, practice debt, insurance write-offs, and rising overhead can quickly…
Sep 7, 2026 · 24:03
Are you presenting enough treatment to support your production goals, or are gaps in diagnosis and communication limiting what patients understand about their care? In this…
Sep 4, 2026 · 39:58
Do your team meetings keep circling around the same problems without producing clear decisions or lasting change? In this episode, Kirk Behrendt and co-host Miranda Beeson, a…
Sep 2, 2026 · 44:02
PPO participation can quietly erode profitability when fees, network relationships, and write-offs are not regularly reviewed. In this episode, Kirk Behrendt talks with Clinton…
Aug 31, 2026 · 12:16
A full schedule does not always mean a productive schedule. Without a clear average daily production goal, teams can stay busy, miss production targets, and spend their days…
Aug 28, 2026 · 49:37
What should dentists understand about practice ownership, selling to a DSO, planning for retirement, and building a career that stays aligned with their values? In this episode,…
Aug 26, 2026 · 36:46
What should you do when a longtime team member can no longer meet the demands of their role? In this episode, Kirk Behrendt talks with Alan Twigg, president of Bent Eriksen &…
Aug 24, 2026 · 13:43
Are your financial systems helping you collect what patients owe when care happens—or are unexpected balances creating extra work for your team later? In this episode, Kirk…
Aug 21, 2026 · 29:39
You may be tracking KPIs in your dental practice, but do you know what those numbers are actually telling you? In this episode, Kirk Behrendt talks with Adriana Booth, an ACT…
Aug 19, 2026 · 30:29
What does it take to build a stronger team that can think, collaborate, and perform without the dentist stepping in for every decision? In this episode, Kirk Behrendt talks with…
Aug 17, 2026 · 21:24
Are gaps in your schedule really a case acceptance problem, or are you simply not diagnosing enough of the care your patients need and want? In this episode, Kirk Behrendt and…
Aug 14, 2026 · 39:59
Hiring an office manager can add leadership and structure to a dental practice, but the title alone will not solve problems with communication, accountability, or culture. In…
Aug 12, 2026 · 48:05
Dental marketing has changed significantly, but the goal is still to connect with the right patients and give them a reason to care. In this episode, Kirk Behrendt talks with…
Aug 10, 2026 · 21:01
Provider production reports can reveal far more than which clinician produced the most. When production numbers are viewed without context around capacity, schedule utilization,…
Aug 7, 2026 · 42:32
Does your dental practice clearly communicate what makes it different, or does it look and sound like every other office in your market? In this episode, Kirk Behrendt talks with…
Aug 5, 2026 · 37:12
A dental practice can produce millions of dollars and still leave the owner wondering where the profit went. In this episode, Kirk Behrendt speaks with dental practice coach…
Aug 3, 2026 · 16:54
A strong production day does not always mean a dental practice used its time efficiently. In this episode, Kirk Behrendt and Miranda Beeson, co-host of The Best Practices Show,…
Jul 31, 2026 · 29:33
When every question, decision, and critical process depends on the practice owner, growth slows and the team becomes increasingly dependent on one person. In this episode, Kirk…
Jul 29, 2026 · 28:04
Miscommunication in a dental practice often begins when doctors and team members make assumptions instead of clarifying expectations. In this episode, Kirk Behrendt speaks with…
Jul 27, 2026 · 20:59
How much of your practice’s production can you actually count on as collectible revenue? The gap between gross production and net production can obscure profitability, distort…
Jul 24, 2026 · 36:18
Avoiding a difficult conversation may reduce discomfort in the moment, but it creates confusion, weakens accountability, and allows unresolved issues to grow. In this episode,…
Jul 22, 2026 · 26:07
Effective orthodontic collaboration depends on giving specialists a precise restorative endpoint before treatment begins. In this episode, Kirk Behrendt speaks with Dr. Bill…
Jul 20, 2026 · 17:22
Periodontal disease is common, but many dental practices still underdiagnose it, undertreat it, and perform difficult prophies that do not address the patient’s condition. In…
Jul 17, 2026 · 45:54
When should a dental practice owner continue coaching a team member, and when is it time to let that person go? In this episode, Kirk Behrendt speaks with Katrina Sanders, a…
Jul 15, 2026 · 33:24
Owning a dental practice can become stressful when clinical production leaves little time for leadership, planning, and business development. In this episode, Kirk Behrendt…
Jul 13, 2026 · 17:15
When insurance drives patient conversations, treatment decisions can shift away from health needs and toward coverage limits. In this episode, Kirk Behrendt speaks with Carlie…
Jul 10, 2026 · 22:23
Finger-pointing is often a sign that team members do not have clear ownership of essential practice responsibilities. In this episode, Kirk Behrendt speaks with Charlene Marques,…
Jul 8, 2026 · 25:58
Moving away from insurance can create fear for dentists who worry patients will leave, the team will resist, or production will suffer. In this episode, Kirk Behrendt brings back…
Jul 6, 2026 · 20:17
Sharing numbers with the team can feel difficult for dentists who worry that data will seem cold, corporate, or disconnected from patient care. In this episode, Kirk Behrendt…
Jul 3, 2026 · 25:12
Burnout is not always caused by the amount of work someone is doing. It can also result from spending too much time performing work that creates frustration and drains energy. In…
Jul 1, 2026 · 45:54
A clicking jaw joint may not hurt, but pain alone does not reveal whether the joint is healthy, stable, or affecting growth and occlusion. In this episode, Kirk Behrendt speaks…
Jun 29, 2026 · 21:00
A full schedule can look productive while still falling short of a practice’s financial goals. In this episode, Kirk Behrendt speaks with Miranda Beeson, Director of Education at…
Jun 26, 2026 · 34:39
Patients may seem uninterested in their oral health, but the real issue may be that they have not been given a clear reason to participate in their care. In this episode, Kirk…
Jun 24, 2026 · 36:21
Why do some team members leave work energized while others feel drained, frustrated, or misunderstood? In this episode, Kirk Behrendt speaks with coach Heather Crockett about the…
Jun 22, 2026 · 12:29
Production gaps are often blamed on low case acceptance or insufficient diagnosis, but the real issue may begin with how the schedule is structured, protected, and maintained. In…
Jun 19, 2026 · 35:33
Missed calls, staffing shortages, and phone fatigue can create a front office bottleneck that affects both the patient experience and practice production. In this episode, Kirk…
Jun 17, 2026 · 43:35
Building, growing, and owning an independent dental practice can feel isolating, especially when decisions, team challenges, and long-term vision fall on the practice owner. In…
Jun 15, 2026 · 19:23
Most dentists believe they need more new patients, but the real problem may be how well they are using the patients, providers, and chair time they already have. In this episode,…
Jun 12, 2026 · 26:39
Digital workflows are changing how dentists select, plan, monitor, and communicate clear aligner treatment. In this episode, Kirk Behrendt brings back Dr. Maria Jose Blanco…
Jun 10, 2026 · 32:57
Hiring and keeping an associate sounds simple until the interview process, compensation questions, and culture-fit issues start to derail everything. In this episode, Kirk…
Jun 8, 2026 · 21:52
Why can your practice feel busier than ever, show higher production, and still not see more money in the bank? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT…
Jun 5, 2026 · 28:11
What do you do when a failure, setback, or “detour” hits your practice or life and you can’t see the point of it yet? In this episode, Kirk Behrendt interviews Dr. Timothy Bizga,…
Jun 3, 2026 · 31:59
Documentation, charting, and insurance narratives are taking time away from patient care, and many teams are already stretched thin. In this episode, Kirk Behrendt sits down with…
Jun 1, 2026 · 15:32
Tracking every KPI can feel productive, but it often creates noise and diffuses accountability. In this episode, Kirk Behrendt sits down with Miranda Beeson, ACT’s co-host and…
May 29, 2026 · 19:20
Cash flow confusion can make a busy, high-producing practice feel like it has no money left at the end of the month. In this episode, Kirk Behrendt explains why production and a…
May 27, 2026 · 23:54
Dentists often keep operating beliefs long after the market, technology, and patient expectations have changed. In this episode, Kirk Behrendt sits down with recurring guest Dr.…
May 25, 2026 · 19:13
Why does hygiene feel “booked out” and still leave you scrambling to fill holes at the last minute? In this episode, Kirk Behrendt talks with ACT coach Ariel Siegel about why an…
May 22, 2026 · 39:01
Many practices keep looking for more new patients when the bigger problem is the gap between what gets diagnosed and what actually gets scheduled, completed, and collected. In…
May 20, 2026 · 26:05
Core values sound simple until you try to use them to lead a team consistently, especially when things get busy or uncomfortable. In this episode, Kirk Behrendt explains how to…
May 18, 2026 · 18:25
Burnout can feel like a personal failure, but it often shows up because the business isn’t operationally aligned. In this episode, Kirk Behrendt brings back coach Ariel Siegel to…
May 15, 2026 · 43:19
When PPO write-offs climb, adding more patients can increase stress while decreasing profitability. In this episode, Kirk Behrendt sits down with Miranda Beeson, ACT’s Director…
May 13, 2026 · 40:43
When patients don’t accept treatment, most dentists assume it’s about money — but the real breakdown often happens earlier in the process. In this episode, Kirk Behrendt brings…
May 11, 2026 · 14:02
When your schedule is packed, it’s easy to assume your practice is healthy—but “busy” can hide low productivity and weak profitability. In this episode, Kirk Behrendt brings in…
May 8, 2026 · 43:18
Dental insurance rules are changing fast, and “dental loss ratio” (DLR) is becoming a key issue dentists can’t ignore. In this episode, Kirk Behrendt sits down with Shelley…
May 6, 2026 · 43:18
Do you ever catch yourself thinking, “Why am I even doing this?” When dentistry becomes all noise—production goals, staffing issues, and nonstop mental load—it’s easy to lose…
May 4, 2026 · 14:45
Letting insurance fee schedules become your “real” fees creates bad data, bad decisions, and an unnecessary production treadmill. In this episode, Kirk Behrendt coaches with…
May 1, 2026 · 35:42
AI is showing up everywhere in dentistry, but how far should you go with it in HR—and where does it create risk? In this episode, Kirk Behrendt brings back Alan Twigg, HR…
Apr 29, 2026 · 32:35
Turnover is expensive, disruptive, and often blamed on “the staffing market”—but what if the real issue is your internal culture and leadership systems? In this episode, Kirk…
Apr 27, 2026 · 16:57
Are you producing at a high level but still feeling tight on cash? In this episode, Kirk Behrendt brings back Carlie Einarson, ACT Dental coach, to explain why strong production…
Apr 24, 2026 · 26:12
Building an amazing dental team is hard when everyone is “busy” but daily friction, miscommunication, and inconsistent expectations keep getting in the way. In this episode, Kirk…
Apr 22, 2026 · 31:24
AI is moving fast, but most dentists still don’t know what to use, what to ignore, or how to avoid wasting time on tools that don’t help the practice. In this episode, Kirk…
Apr 20, 2026 · 16:22
When patients don’t say yes to treatment, it’s easy to assume the problem is fees, timing, or motivation—but the first place to look is your data. In this episode, Kirk Behrendt…
Apr 17, 2026 · 36:54
Dentistry is full of big-ticket purchases, but many clinicians overlook the most expensive and valuable “equipment” they own: their body. In this episode, Kirk Behrendt sits down…
Apr 15, 2026 · 26:43
Hiring in dentistry is harder than ever, especially when you hire for skill and end up firing for attitude. In this episode, Kirk Behrendt talks with coach Heather Crockett about…
Apr 13, 2026 · 14:32
Metrics don’t create pressure—unclear expectations do. In this episode, Kirk Behrendt talks with Robyn Theisen, coach at ACT Dental, about how role-specific KPIs reduce stress by…
Apr 10, 2026 · 36:55
Most practices spend thousands each month on supplies but still don’t have a documented ordering system—so spending becomes reactive, inconsistent, and hard to control. In this…
Apr 8, 2026 · 38:29
Do you ever feel like your team is technically doing their jobs—but they’re not pulling in the same direction, and performance still falls short? In this episode, Kirk Behrendt…
Apr 6, 2026 · 12:59
Do you feel busy all day, yet your production doesn’t reflect it? In this episode, Kirk Behrendt brings in Robyn Theisen, practice coach and co-host, to break down why “busy” is…
Apr 3, 2026 · 30:37
Is your schedule “full” but still feels chaotic, stressful, and unproductive? In this episode, Kirk Behrendt talks with ACT Dental coach Robyn Theisen about the real reason your…
Apr 1, 2026 · 31:47
As a dentist, you can present the best treatment plan—and still lose case acceptance if your team “translates” it differently after you leave the room. In this episode, Kirk…
Mar 30, 2026 · 19:00
Case acceptance slows down when patients don’t fully trust the diagnosis or understand the outcomes they’re buying—not just the treatment they’re paying for. In this episode,…
Mar 27, 2026 · 38:17
One of the hardest parts of running a dental practice is producing dentistry consistently while cash flow stays unpredictable because you’re not collecting what you’re actually…
Mar 25, 2026 · 1:00:27
Dental teams are feeling the hygienist shortage, and many practices are reacting with shortcuts instead of fixing what’s actually driving clinicians away. In this episode, Kirk…
Mar 23, 2026 · 19:06
Overhead feels too high, and many dentists try to fix it by cutting costs in the wrong places. In this episode, Kirk Behrendt talks with co-host Miranda Beeson about how to…
Mar 20, 2026 · 29:07
Weekly team meetings often get skipped, squeezed into lunch, or treated as optional — and that creates misalignment, unresolved issues, and reactive decision-making. In this…
Mar 18, 2026 · 33:38
Do your patients feel cared for — or are you just taking care of them? In this episode, Kirk Behrendt interviews Dr. Bryan Laskin, dental author, tech entrepreneur, and…
Mar 16, 2026 · 20:37
Hygiene production problems don’t start this week — they were built months ago through leading indicators you can track and influence. In this episode, Kirk Behrendt sits down…
Mar 13, 2026 · 44:40
Embezzlement can feel like a cash-only problem—until it isn’t. In this episode, Kirk Behrendt sits down with David Harris of Prosperident to explain what dental thieves steal…
Mar 11, 2026 · 43:23
In dentistry, many problems aren’t caused by the procedure itself—they come from what wasn’t discussed before treatment started. In this episode, Kirk Behrendt brings back Dr.…
Mar 9, 2026 · 19:00
Do your numbers look good on paper, but the practice still feels heavy day-to-day? In this episode, Kirk Behrendt brings back ACT coach Ariel Siegel to explain why “busy” doesn’t…
Mar 6, 2026 · 49:10
Occlusion cases stall when dentists focus only on how the teeth fit, instead of why the bite doesn’t fit in the first place. In this episode, Kirk Behrendt brings back Dr. Jim…
Mar 4, 2026 · 36:04
A growing number of dentists are reconsidering PPO participation as costs rise and reimbursement falls. In this episode, Kirk Behrendt sits down with dental consultant Deborah…
Mar 2, 2026 · 19:09
Many dentists track annual patient value (APV) but don’t use it to make a clear decision about what kind of practice they want to build. In this episode, Kirk Behrendt talks with…
Feb 27, 2026 · 48:56
Have you ever felt like your team is “getting along” but no one is saying what they really think? That’s artificial harmony, and it quietly creates frustration, drifting…
Feb 25, 2026 · 39:51
Do you know exactly where money can slip through the cracks in your practice—and what to do about it before it becomes a major problem? In this episode, Kirk Behrendt brings back…
Feb 23, 2026 · 18:47
Most practices have plenty of numbers but still feel unclear about what to work on next. In this episode, Kirk Behrendt talks with Miranda Beason about why many dental practices…
Feb 20, 2026 · 21:40
Private practice is getting squeezed by complexity, competition, and promises that “bigger is better.” That pressure is pushing more dentists to consider selling, scaling, or…
Feb 18, 2026 · 37:39
Are you relying on the sale of your practice to fund your retirement? Before you accept an attractive offer from a DSO, it’s critical to understand what those numbers really mean…
Feb 16, 2026 · 20:04
Many dental practices feel surprised by their numbers at the end of the month, even when they review reports regularly. In this episode, Kirk Behrendt sits down with Miranda…
Feb 13, 2026 · 31:30
Is online continuing education enough to elevate your dentistry? With unlimited access to webinars, social media cases, and on-demand videos, it’s easy to believe you can master…
Feb 11, 2026 · 28:49
Running a dental practice can feel like an endless cycle of putting out fires, reacting to problems, and repeating the same frustrations day after day. In this episode, Kirk…
Feb 9, 2026 · 19:20
Many dental leaders make decisions based on how the day feels instead of what the data shows. In this episode, Kirk Behrendt is joined by Miranda Beeson, ACT Dental coach and…
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