1084: Metric Mondays: Provider Production: What Each Column Is Really Contributing - Miranda Beeson

Provider production reports can reveal far more than which clinician produced the most. When production numbers are viewed without context around capacity, schedule utilization, experience, and procedure mix, they can create inaccurate comparisons and unproductive conversations. In this episode, Kirk Behrendt and practice coach Miranda Beeson explain how to evaluate production by provider as a management and coaching tool rather than a scorecard.

You will learn how to connect production with capacity, identify what is influencing each provider’s results, and use the data to create clearer expectations and better opportunities for your team to succeed. To learn how to get more useful information from your provider production reports, listen to Episode 1084 of The Best Practices Show!

Main Takeaways:

• Provider production reports should be used as decision-making and coaching tools rather than simple scorecards.
• Production comparisons should account for differences in schedule capacity, clinical responsibilities, experience, and procedure mix.
• Capacity measures how much of a provider’s available clinical time is actually being utilized with patients in the chair.
• Production and schedule utilization should be reviewed together to determine whether each provider has an appropriate opportunity to produce.
• Practice owners should investigate why providers or specific days perform differently instead of assigning blame based on production totals alone.
• Reviewing successful and unsuccessful days with the team can reveal scheduling, case acceptance, and service-mix opportunities.
• Clear expectations and collaborative review of production data can support provider development and associate retention.

Episode Chapters:

00:00 Intro

02:19 Why production reports matter

04:00 Evaluating associate production with schedule utilization.

06:15 Defining provider capacity.

07:58 What practices get wrong with production reports.

12:42 What healthy practices do differently.

15:57 A practical exercise for reviewing production and capacity.

18:00 Reviewing successful and unsuccessful days with the team.

19:00 Developing providers and supporting associate retention.

20:00 Closing thoughts.

Guest Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

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