MSP Unplugged is the weekly podcast for growing MSP owners running shops under $1M with 10 or fewer techs. Each week, our hosts sit down with MSP owners, operators, and the vendors who serve them for real, unfiltered conversations about what's actually working: growing revenue and landing better clients, cybersecurity, AI and automation, sales and marketing, and leading a team without burning out. Watch on YouTube or listen wherever you get podcasts.
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Nov 13, 2026 · 48:40
In part 2 of our 4th Quarter Living series, Paco Lebron, Rick Smith, and Nancy Henriquez get into the clients you keep and the prices you charge. After last week's inventory of…
Nov 12, 2026 · 33:56
Dor Eisner is back on MSP Unplugged. Paco Lebron welcomes back returning guest Dor Eisner, Co-founder and CEO of Guardz, to talk about why growing MSPs don't have a security tool…
Nov 5, 2026 · 43:37
Before you plan 2027, score 2026. In the first chapter of our 4th Quarter Living series, Paco Lebron welcomes Rick Smith and Nancy Henriquez as co-hosts for the rest of 2026 and…
Nov 4, 2026 · 35:49
In this episode of MSP Unplugged, Paco Lebron talks with Michael Assraf, Founder and CEO of Flamingo, about tool sprawl, the vendor tax, and how an open-source foundation plus AI…
Oct 29, 2026 · 33:08
🎙️ In this episode of MSP Unplugged, we sit down with Ryan Walsh, Channel Chief and Chief Strategy Officer at Pax8, to talk about where small MSPs actually go next. Ryan has…
Sep 1, 2026 · 37:27
🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap in most small MSP…
Sep 1, 2026 · 32:21
🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead of just scoring…
Jul 31, 2026 · 33:42
🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business.…
Jul 20, 2026 · 37:13
🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special…
Jul 20, 2026 · 35:18
🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven strategies for…
Jul 6, 2026 · 34:48
🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah. Ed opens up about his real journey building…
Jul 6, 2026 · 40:21
🎙️ In this must-watch episode of MSP Unplugged, we welcome Matt Lee — Senior Director of Security and Compliance at Pax8, CISSP, CCSP, CFR, PNPT, and a leading voice in MSP…
Jun 23, 2026 · 28:46
🎙️ In this episode of MSP Unplugged, we sit down with Greg Saenz from Blumira — a leading security operations platform built specifically for busy IT teams and MSPs. If you're…
Jun 23, 2026 · 31:34
🎙️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez – two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to…
Jun 8, 2026 · 41:44
Michael Amiri joins MSP Unplugged to break down the emerging model of MSP-as-a-Service (MSPaaS) — a game-changing approach that's helping MSPs scale faster, reduce operational…
May 29, 2026 · 40:24
Antwine Jackson, Founder & President of Enitech Solutions, joins MSP Unplugged to share his powerful journey from the early startup days to building a recognized, multi-office…
May 19, 2026 · 36:03
Derrick Wlodarz, Founder & President of FireLogic, returns to MSP Unplugged for a deep dive into long-term MSP growth and the power of strategic partnerships. In this returning…
May 12, 2026 · 36:56
Joe Sykora, CEO of Coro Cybersecurity, joins MSP Unplugged to discuss how MSPs can simplify their security stack, reduce tool sprawl, and deliver better protection to small and…
Apr 24, 2026 · 26:20
Ron Cervantes, Founder and President of C Solutions IT in Orlando, Florida, joins MSP Unplugged to share his journey from corporate IT Director (managing IT for one of the…
Apr 2, 2026 · 53:02
Nate Freedman of MSP Sites and TechPro Marketing joins MSP Unplugged to share battle-tested Google strategies that are actually generating leads for MSPs right now. In this…
Mar 25, 2026 · 27:52
Pierre Anyansi of Any IT Support sits down with us to talk about his journey from network security engineering to founding a boutique IT company focused on proactive support,…
Mar 18, 2026 · 33:35
Co-host Rick Smith drops in for a reflective deep dive: Recent pivots that reshaped his MSP (and why some changes hurt before they helped), key lessons from the past year, and…
Mar 11, 2026 · 30:53
Podcasting is not about being famous. It is about being relevant. In this episode, Jose Torres of Dimelo Media and I talk about how storytelling helps MSPs build trust, create…
Feb 24, 2026 · 43:28
In this insightful episode of MSP Unplugged, host Paco Lebron welcomes Degly Mendez, CEO of Avanzar IT Systems (South Pasadena, CA) and Vice Chair of the GTIA ISAO Advisory…
Feb 11, 2026 · 46:02
In this powerful episode of MSP Unplugged, host Paco Lebron welcomes back Marcial Velez, Founder & CEO of Xperteks—a nationally recognized NYC-based MSP honored on CRN's MSP 500…
Feb 3, 2026 · 44:44
In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean shares his journey from…
Jan 27, 2026 · 1:02:41
Flashback Tuesday: Fan-Favorite Edition! Kicking off the week with one of our all-time most requested episodes — the LinkedIn masterclass that MSP owners and pros keep circling…
Jan 20, 2026 · 52:54
In this episode of MSP Unplugged, host Paco Lebron sits down with Chris Cool, Founder and CEO of Cool Technology Group Inc., a Houston/Texas-based managed IT services provider…
Jan 13, 2026 · 27:59
Paco's back in the studio after a packed stretch — welcome to the first episode of MSP Unplugged's return! Catch up on the latest: Quick tips & tricks: Affordable branded backups…
Jan 6, 2026 · 57:28
Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares…
Dec 24, 2025 · 51:51
In this Christmas Eve Edition, We discuss our Network Upgrade Insights at ProdigyTeks! Join us as our very own John Dubinsky joins the podcast to discuss our journey from our…
Dec 24, 2025 · 35:37
Discover how industry veteran Larry Meador, Cavelo's new Channel Chief, is transforming the MSP channel. Cavelo empowers Managed Service Providers with a unified Attack Surface…
Dec 6, 2025 · 24:21
Justin Gilliam of Bacheler Technologies shares his journey into the MSP space. From early challenges to building a thriving business. Tune in to hear how he carved his path and…
Oct 28, 2025 · 25:14
📍"XTIUM's CEO Russ Reeder shares his vision for scaling the company both organically and through strategic mergers and acquisitions. Discover how AI is shaping their future and…
Oct 8, 2025 · 36:19
Marcial Velez from Xperteks shares inspiring stories and unveils innovative solution live from the MSP Summit. 📍 Recorded live at the MSP Summit in Orlando. 🔗 Learn more about…
Sep 23, 2025 · 35:18
In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strategic direction Informa is taking…
Sep 12, 2025 · 25:40
In this live episode of MSP Unplugged , we catch up with Ken Patterson from Todyl , recorded on-site at PAX8 Beyond . Ken shares how Todyl is helping MSPs simplify and strengthen…
Sep 9, 2025 · 49:31
In this episode of MSP Unplugged, we sit down with Kevin Lancaster from Channel Program to explore a game-changing new tool designed to streamline operations for MSPs — Better…
Sep 2, 2025 · 46:15
We're back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we're kicking things off with a full recap episode. In this laid-back…
Aug 26, 2025 · 26:37
In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry Association. Dan shares how…
Aug 12, 2025 · 25:09
In this episode of MSP Unplugged, we sit down with Nahjee Maybin, CEO of Kenyatta Computer Services, a Denver-based MSP. Nahjee shares how he's building on the legacy his father…
Aug 5, 2025 · 23:33
In this episode of MSP Unplugged, we're joined by Mike DePalma, VP of Business Development at OpenText. OpenText is a global leader in information management software, helping…
Jul 29, 2025 · 38:10
What would a visit to Pax8 Beyond be without a conversation with the legendary Rob Rae? In this episode, Rob joins us to discuss the latest developments at Pax8 and trends…
Jul 17, 2025 · 29:19
In this live episode of MSP Unplugged , recorded at PAX8 Beyond , we sit down with Leonard Dimiceli , VP of Channel at Rythmz . Rythmz is opening up new opportunities for MSPs in…
Jul 15, 2025 · 25:11
In this on-site episode of MSP Unplugged , we're live from PAX8 Beyond with special guest Dave Meister , Global Channel Leader at Check Point Software Technologies . We sit down…
Jun 24, 2025 · 57:13
In this special live episode of MSP Unplugged , recorded at the TechCon Unplugged Road Show in Chicago , we shift the focus from problems to solutions. Following our March…
Jun 18, 2025 · 32:10
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold…
Jun 3, 2025 · 45:03
In this week's episode of MSP Unplugged , we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you're building your MSP from…
May 27, 2025 · 45:51
Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed…
May 20, 2025 · 57:08
In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing…
May 6, 2025 · 38:54
In this episode of MSP Unplugged , we dive into a topic every MSP faces eventually: when it's time to part ways with a vendor . Whether it's poor support, broken promises, rising…
May 2, 2025 · 1:02:41
In this episode of MSP Unplugged, we're joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares…
Apr 15, 2025 · 46:39
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients…
Apr 8, 2025 · 28:40
Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's…
Apr 1, 2025 · 36:58
In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what's working,…
Mar 25, 2025 · 46:37
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We're sharing real-world experiences, wins, mistakes, and the…
Mar 10, 2025 · 48:16
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link:…
Mar 4, 2025 · 40:52
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales,…
Feb 18, 2025 · 46:48
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way…
Feb 11, 2025 · 51:09
In this episode of MSP Unplugged , we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise,…
Feb 4, 2025 · 44:48
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies…
Jan 28, 2025 · 53:45
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link:…
Jan 21, 2025 · 51:53
In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug…
Jan 14, 2025 · 50:07
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with…
Jan 7, 2025 · 59:32
Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: https://youtu.be/OmjO9lBWutI…
Dec 31, 2024 · 55:10
In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM…
Dec 24, 2024 · 48:31
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the…
Dec 19, 2024 · 57:50
In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it's essential for your MSP business. Learn how to use this crucial metric…
Dec 10, 2024 · 53:29
This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: https://youtu.be/hTptF4Auhmk…
Nov 26, 2024 · 44:15
In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! Full Video Podcast Link:…
Nov 19, 2024 · 49:09
In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Video Podcast Link:…
Oct 29, 2024 · 55:22
In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: https://youtu.be/sWhpI5PB6Zs…
Oct 1, 2024 · 1:07:58
On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: https://youtu.be/eGeicaygxTU…
Aug 13, 2024 · 31:21
On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: https://youtu.be/kCE3wP2rrO8…
Aug 6, 2024 · 33:01
On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: https://youtu.be/6Km9B35SSoo…
Jul 30, 2024 · 33:01
Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in…
Jul 23, 2024 · 28:21
On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode,…
Jul 16, 2024 · 25:44
On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall's Global Channel Chief as she shares insight into SonicWall's partner-centric approach. From…
Jul 9, 2024 · 38:00
Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi2_o4rE…
Jul 9, 2024 · 31:42
In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you're a seasoned…
Jul 9, 2024 · 35:24
On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full…
Jul 9, 2024 · 27:48
On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces…
May 14, 2024 · 39:29
On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle…
Apr 16, 2024 · 30:55
Apr 9, 2024 · 36:11
Apr 2, 2024 · 32:53
Mar 26, 2024 · 40:21
Mar 19, 2024 · 39:12
Mar 12, 2024 · 39:16
Mar 5, 2024 · 1:04:49
Feb 27, 2024 · 1:09:51
Feb 20, 2024 · 35:15
Feb 13, 2024 · 46:42
Jan 30, 2024 · 47:54
Client Acquisition Strategies ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how target. attract, and…
Jan 23, 2024 · 35:03
The Digital Word of Mouth: How to Get Solid Reviews for your Business ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick…
Jan 16, 2024 · 31:53
In this Tech Talk Tuesday, Rick discusses changes in his business and the quest to route out inefficiencies. TECHCON UNPLUGGED 2024…
Jan 9, 2024 · 34:30
Welcome to the New Year! ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco provides several updates on his MSP in regards to…
Dec 26, 2023 · 25:08
Dec 21, 2023 · 56:40
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