Making IT Boring: Boutique MSP Lessons w/ Sean Inman of Inman Technology Solutions — MSP Unplugged

In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean shares his journey from enterprise information security to launching his own MSP in 2018, driven by frustrations with corporate IT and a passion for serving small to mid-sized businesses.

Key highlights:

Turning "human firewall" training from a checkbox into real incident reduction (with surprising client stories & metrics)
Shifting from break-fix to proactive, predictable monthly revenue models — pitfalls, scaling tips, and advice for hybrid MSPs
Emerging cyber threats MSPs should prioritize right now (beyond phishing/ransomware basics) and how he's adapting his stack
The hardest parts of scaling a high-touch boutique MSP: talent, burnout, knowledge sharing, and one change he'd make if starting over
Biggest mindset traps leaving businesses (and MSPs) vulnerable — plus a quick diagnostic question to uncover gaps
3-5 year make-or-break trends for MSPs: cybersecurity, AI, compliance, and the one investment Sean urges IT pros to make today
Rapid-fire: Underrated security tool/practice, biggest "wish I knew sooner" business lesson, and the one tedious MSP task he'd automate overnight

Whether you're considering going independent, optimizing your MSP operations, or staying ahead in cybersecurity and AI, this episode delivers practical, timely insights from a thoughtful leader in the space.

Tune in weekly on YouTube.com/MSPUnplugged for more unfiltered MSP advice. Like, subscribe, and hit the notification bell so you never miss an episode! Also available on your favorite podcast app.