Why AI Fails as a People Problem, Military Leadership & Process Re-engineering - Heather McLean

Ezekiel Iferia sits down withU.S. Air Force veteran, former enterprise delivery executive, and founder/CEOof McLean Forrester, Heather McLean, to explore why the vast majority ofenterprise AI initiatives collapse due to human and process friction ratherthan technical limitations, and how leaders can cut through the noise to drivemeasurable operational outcomes.

Drawing from 20 years leadinglogistics and IT portfolios in the military and subsequently building andleading a 100-person digital product team at World Wide Technology, Heatherbridges the discipline of military command with modern enterprise execution. Inthis episode, she deconstructs the critical difference between authority-basedcompliance and earned trust, breaks down the four primary reasons AIdeployments stall (misalignment, flashy front-office distraction, the DIY trap,and absent data foundations), and outlines how business processre-engineering—driven directly by frontline staff—transforms AI from abolted-on novelty into an enduring competitive lever.

In this episode, you’lldiscover:

Connect with Heather McLean& McLean Forrester:

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