What Would They Do? The Customer Experience Podcast For Online Business
What Would They Do? The Customer Experience Podcast For Online Business · May 26, 2025 · 27:31
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In this special case study episode, I sit down with Brooke Henry, founder of BB Henry Art and a founding member of Retention Lab , to unpack the strategy behind her wildly successful free online art event: BB Bash.
Brooke attracted 9,000 free sign-ups, converted 10% into the paid event upgrade, and funneled a segment of those attendees into her $400 signature course—all without aggressive sales tactics. Instead, she focused on human connection, clarity over cleverness, and a warm, inclusive experience from start to finish.
You’ll hear the real numbers, real decisions, and real lessons behind Brooke’s standout online event, including how she resisted industry norms and created an event her audience loved (and was happy to pay for).
What we cover:
Connect with my guest, Brooke Henry:
Website: https://bbhenryart.com
Email List: https://www.bbhenry.com/email
Classes: https://www.bbhenrystudio.com
Instagram: https://www.instagram.com/bbhenry_art/
YouTube: https://www.youtube.com/c/BBHenryArt
View the episode transcript here.
Where to from here?
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Episodes: What Would They Do? The Customer Experience Podcast For Online Business