The $5,000 Training Mistake That Led to a Breakthrough — Andrew Dubler & Gary Skole — Home Care Hindsight

Andrew Dubler thought he'd solved his agency's dementia care problem with a $5,000 training program—until Gary Skole showed him why it was failing. In this raw conversation, they reveal:

The shocking gap in most dementia training (and why caregivers forget 80% of it)
How a 90-second video fixed an overnight staffing crisis
The "dementia coach" role that slashed turnover
Andrew's wake-up call when his blood pressure spiked at a county fair

Lesson Takeaways:

Long trainings = wasted money. TED-style micro-lessons outperform 4-hour lectures.
Dementia care is your hidden profit center. Specializing lets you charge 20-30% more.
Caregivers need wins fast. A 7-minute video can save a shift (and a client relationship).
Burnout starts at the top. Andrew's meditation habit now saves him 10 stressful hours/week.

Timestamps:

00:00 - Introduction

03:15 - The DVD that exposed home care's dementia knowledge gap

06:40 - Live example: How a 1:47 video stopped a client's aggression

09:22 - Why dementia skills work for ALL high-needs clients

12:10 - The 76-hour/week caregiver retention secret

15:30 - Bringing an Atlantic City pianist back to life

18:45 - "Our referral source fired us over a shopping addiction."

22:00 - How merging agencies created Alls Better

25:15 - Andrew's blood pressure wake-up call at the fair

Quotes

"Doctors don't know dementia. Managed care doesn't know dementia. Most agencies? Clueless." — Gary
"That 90-second video paid for a kid's class trip." — Andrew
"If your training doesn't work by 3PM on referral day, you're gambling." — David

Resources:

AlzBetter: https://alzbetter.com/

AlzBetter on LinkedIn: https://www.linkedin.com/company/alzbetter/

Connect with Gary Skole on LinkedIn: https://www.linkedin.com/in/gary-skole-a01a247/

Connect with Andrew Dubler on LinkedIn: https://www.linkedin.com/in/andrew-dubler-484093143/

Connect with David Knack on LinkedIn: https://www.linkedin.com/in/david-knack/

Connect with Zingage on LinkedIn: https://www.linkedin.com/company/zingage/

Watch Episode on Zingage's YouTube: https://www.youtube.com/@Zingage