#301: Helping Hotels Reduce Revenue Leakage | with Mike Baldinger — The Modern Hotelier

In this episode, Steve Carran sits down with Mike Baldinger, Co-Founder and Chief Strategy Officer at Evention, live from HITEC San Antonio, to uncover one of hospitality's most overlooked profit leaks: OTA revenue reconciliation.

While most hoteliers understand OTA commission costs, Mike explains why the real financial risk lies beneath the surface. From virtual credit card errors and overpaid commissions to billing mistakes and guest disputes, hotels could be losing hundreds of thousands of dollars annually without realizing it.

The conversation explores:

Why OTA revenue leakage often goes undetected
Common billing and reconciliation mistakes hotels make
How inaccurate guest charges impact online reviews and brand reputation
The hidden financial risks of disconnected hospitality systems
Why Evention is building a "financial trust layer" instead of just another reconciliation tool
Practical questions every GM and CFO should ask their finance team this week

Watch the FULL EPISODE on YouTube: https://youtu.be/vfM8Oa5ZkJo

Links:
Mike Baldinger on LinkedIn: https://www.linkedin.com/in/mikebaldinger/
Evention: https://eventionllc.com/

For full show notes head to: https://themodernhotelier.com/episode/301

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.