#258: What Creates A Thriving Hospitality Culture | with Kristie Goshow, CCO of Loews Hotels

In this episode, Join David Millili and Steve Carran for another engaging episode of The Modern Hotelier, the most engaged podcast in hospitality. Today, we sit down with Kristie Goshow, CCO of Loews Hotels & Co., to explore her journey in travel, hospitality, and leadership.

We dive into Kristie’s early experiences in travel and aviation, lessons learned from Virgin Atlantic and Scandinavian Airlines, and her insights on building successful teams, cultivating hotel culture, and innovating in the luxury and independent hotel markets.

Kristie also discusses the role of AI in hospitality, balancing technology with human connection, and the future of personalized guest experiences. She offers advice for aspiring leaders in the industry and shares her thoughts on women in hospitality and how to navigate a path to the C-suite.

In this episode, we cover:

• How growing up connected to Holland and traveling with her father shaped her passion for the travel industry.
• Strategies for maintaining authentic culture and leadership within a hotel organization
• The role of AI in hospitality and how it can enhance human connection
• How great leaders build others and foster success in the industry.

Watch the FULL EPISODE on YouTube: https://youtu.be/GiasMp_g5XQ

Links:
Kristie on LinkedIn: https://www.linkedin.com/in/kristiegoshow
Loews Hotels & Co.: https://www.loewshotels.com/

For full show notes head to: https://themodernhotelier.com/episode/258

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.