#299: Adding the Human Back into Hospitality | with Noelani Shroy — The Modern Hotelier

How can AI make hospitality more human instead of less?

In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Noelani Schroy, VP of Global Sales at Onyx CenterSource, to explore the future of hospitality technology and why the industry's greatest competitive advantage will always be people.

Noelani shares why hoteliers need to better understand the travel agency perspective, how fragmented technology systems silently cost hotels valuable opportunities, and why implementing new technology is only the beginning—not the finish line. She also offers practical insights on using AI to enhance guest experiences, empower employees, and strengthen leadership rather than replace it.

In this episode, you'll learn:

Why AI should create more human-centered hospitality
The hidden costs of fragmented hotel technology systems
Why understanding travel agents improves hotel relationships
How AI is reshaping hospitality jobs and leadership
What technology providers must do to stay customer-focused

Watch the FULL EPISODE on YouTube: https://youtu.be/59neZld_1FI

Links:
Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/
Onyx CenterSource: https://onyxcentersource.com/

For full show notes head to: https://themodernhotelier.com/episode/299

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.