Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals

In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals.

I'll cover:

• How to personalize each call and start with a warm, human touch

• Using good news first to relax customers before addressing needed work

• Incorporating JRR and analogies to make repairs clear and relatable

• Strategies for texts and follow-ups when customers don't pick up

• Tracking approvals and keeping momentum for a seamless customer experience

Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

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