The Front Desk KPIs That Protect Your Profit w/ Kiera Dent

You know clinical inside out, but the front desk? It's a black box — and probably where you're losing the most money.

In this episode, Dr. Paul Etchison speaks with Kiera Dent, founder of The Dental A Team, about how you can get your front office under control without becoming an insurance and billing expert. You'll learn the core KPIs you should always be tracking, how to balance competing priorities, and how to spot the red flags that your front office is silently costing you money.

Topics discussed:

• Why the front desk is so chaotic in most practices
• How much you actually need to know about billing and insurance
• Signs that your front office is costing you money
• The 3 KPIs your front desk should hit daily and monthly
• How to build a visible scoreboard and accountability culture
• Why most teams aren’t bought in (and how to change it)

This episode was produced by Podcast Boutique https://www.podcastboutique.com

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