Stop the Bleeding: How Cancellations Quietly Destroy Profit with Carrie Webber — Dental Practice Heroes

Cancellations are up, no-shows are almost expected — and most owners are handling it the wrong way.

In this episode, Carrie Webber of Jameson Group walks through what every person in your practice can start doing today to keep patients on the schedule. You’ll learn exactly what to say to patients to get them to show up, the front desk mistake that costs you appointments, and the unexpected reason patients don’t follow through..l

Topics discussed:

Three issues every practice is dealing with right now
Why cancellations and no-shows have increased
The first step to fixing a cancellation/no-show problem
The strategy most owners try (and why it doesn’t work)
Seven value-building skills every role needs
The burnout problem hurting your patient experience
How to audit your entire patient experience in one day
The front desk mistake that loses patients before they book
Power words that ensure patients show up
The biggest obstacle to patients getting treatment

Connect with Carrie Webber:

https://jmsn.com

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Title Options:

Stop Charging Cancellation Fees — Do This Instead
Say This and Watch Your No-Show Rate Drop
The Words That Get Patients to Actually Show Up
The One Phrase Your Front Desk Needs to Stop Saying
Stop Saying This to Patients and Improve Your Cancellation Rate

Use the same marketing company as Dr. Etch!

Get your free demo with Relevance Marketing by Clicking Here

If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company.

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.