The Prescriber Goes Dark Reconnecting the Provide | ONE Journey Ending Fragmentation in Specialty Care with CassianRx

A specialty prescription can pass through a payer, PBM, hub, specialty pharmacy, provider’s office, and manufacturer support program before the patient receives the first dose. At every handoff, critical time, information, and patient confidence can be lost.

 

In Episode 1 of this three-part series, Todd Eury and leaders from AcariaHealth and CassianRx examine where fragmentation often begins: the moment a specialty prescription is written and the prescriber loses visibility into what happens next.

 

The conversation explores AcariaHealth’s use of the CassianRx ONE Journey physician portal to reconnect prescribers and their staff with the specialty pharmacy process. The platform provides NPI-scoped access to prescription status, shipment history, patient information, secure two-way communications, and document exchange.

 

The episode also examines why provider adoption is an experience challenge—not simply a technology challenge. Even the most advanced portal delivers limited value if it creates another login, adds complexity, or fails to provide immediate and meaningful information.

Topics include:

• The true cost of status calls, faxes, and disconnected workflows
• Improving transparency from referral through dispensing
• Designing technology that prescribers and office staff will use
• Secure communication between practices and specialty pharmacies
• Scaling the provider experience across a national specialty operation
• The appropriate role of AI in specialty pharmacy workflows
• How provider connectivity can accelerate patients’ access to therapy

The episode closes with the series’ recurring question: What is the one handoff you would eliminate?

Episode 1 establishes the provider layer of the specialty journey before Episode 2 shifts attention to the person still navigating access, affordability, onboarding, and treatment—the patient.

 

Hosted by: Todd S. Eury, Pharmacy Podcast Network Featuring: AcariaHealth and CassianRx

• Chris Corsi - CEO CassianRx
• Paige Davis - Vice President Product and Client Success
• Peter Bergen - Acaria Health Vice President - Pharmacy Operations
• Jennifer Iverson - AcariaHealth Vice President, Product, Clinical and Data Strategy

Series sponsor: CassianRx and the ONE Journey platform

 

One patient. One journey. Every stakeholder.