The ITSPmagazine Podcast · Oct 10, 2026 · 35:02
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Ryan Grant, Country Manager & GM, North America at ESET, joins Sean Martin to discuss the launch of ESET PROTECT, announced September 30, 2026. The platform brings 24/7 monitoring, AI security, and a cyber warranty to small and midsize businesses. Ryan Grant says the design came from feedback from ESET clients and partners, along with a survey of 2,000 SMB customers earlier this year. About 70% of those customers had some sort of antivirus tool, and less than half had tools such as multi-factor authentication, EDR, monitoring, or email security.
What does ESET PROTECT include? Ryan Grant describes an out-of-the-box cybersecurity-as-a-service offering built natively into one platform, where those pieces are typically stitched together with different consoles. It combines AI-led security, advanced endpoint protection, EDR, 24/7 AI monitoring with human oversight, Microsoft and Google environment coverage, premium support, and a cyber warranty. It comes in three packages: Core, Premium, and Ultimate.
Core includes the latest security protocols with AI, endpoint, server, and mobile protection, and management of Google and Microsoft environments. Ryan Grant describes it as just short of an EDR because it leaves out 24/7 monitoring. Premium adds EDR, 24/7 monitoring from the ESET SOC, the cyber warranty, and premium support. Ultimate adds a dedicated SOC analyst for the business, a human with eyes on glass 24/7 working with an additional team behind the scenes.
How does ESET PROTECT reach organizations with 10 seats? Sean Martin raises the divide between the haves and the have-nots, and asks whether a 15-person or 20-person shop can get the same level of protection. Ryan Grant says platforms with this security and services typically serve 500 or 600 seats in most cases, or 250 and above, and ESET took this one down to 10 seats. His reasoning is that SMBs were the biggest vulnerability point because they lack the budgets and the staff.
Many organizations cannot find security talent and many cannot afford it, Ryan Grant says, which is why he calls 24/7 monitoring the most critical piece. Partners told him last week that they consistently see breaches in the middle of the night and wake up to notifications about an incident ESET saw, how it was contained, and recommendations for what comes next. Ryan Grant says there is no silver bullet, and ESET aims to right size what each organization needs.
Where is the platform running? Ryan Grant says ESET sees it in legal offices, dental offices, regional retailers with offices behind several shops, education, and municipalities. Sean Martin adds that regulation brings overhead that makes it hard to achieve what the regulation is trying to accomplish, and puts it to Ryan Grant that ESET makes meeting the requirement feasible in a fiscally sound way.
How does the cyber warranty fit with cyber insurance? Ryan Grant says the warranty wraps around the ESET offering, and ESET's partnership with Cysurance is part of the launch. Sean Martin puts it that the controls he describes bring confidence and proof to the insurers, and Ryan Grant agrees. Cyber insurance takes a significant set of basics, including multi-factor authentication, a remediation plan, training, and EDR, and customers who meet the requirements can also go get a policy.
How should organizations approach AI tools and agents? Sean Martin points back to polymorphic viruses a decade or two ago, says he does not believe AI is so novel that organizations do not know what to do, and Ryan Grant agrees. Ryan Grant says to extend the existing cyber practice into AI tools, with governance, access control, a repository of approved tools, and attention to where data sits. He treats an AI tool like another employee with access to the infrastructure, and Sean Martin adds that employees plus things acting like employees add a wild card.
Ryan Grant sees the gap in baseline policy for what is allowed, governance of applications and data, and access controls, with shadow AI appearing when employees download the tools they need. He points to the ESET Research GuardBreaker article, where a malicious file carried a nuclear weapon prompt as a decoy for the AI. His response is multilayer defense, 24/7 monitoring, and human oversight.
For agents, ESET offers a free AI Skills Checker that sandboxes an agent and watches its behavior. Ryan Grant says about 900,000 scans over roughly two months turned up 25,000 suspicious scans and about 3,000 malicious files. People can call ESET, visit its website, or go through one of more than 2,000 partners across the US and Canada. ESET is making the portfolio available first in the United States, Italy, and Slovakia, with other markets following in a phased rollout.
Questions Answered in this Conversation
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