In this episode of the SuperConnector Show, host
Paul Lancaster is joined by
Kate Murray, Co-founder and CEO of
Ubrix - a North East of England-based, AI-driven handover compliance and aftercare platform transforming the construction and housebuilding sector.
Kate discusses how Ubrix provides a single operational spine across sales, build and post-completion aftercare for housebuilders, principal contractors and social housing providers. She shares insights on solving software fragmentation, preventing costly missed SLAs (Service Level Agreements) and developing user-focused technology tailored to real industry feedback rather than trends.
Key Takeaways & Topics Covered
- The Problem of System Fragmentation: How disconnected spreadsheets, emails and isolated tools lead to wasted contractor visits, administrative burdens and damaged client relationships.
- The Ubrix platform ecosystem:
- Homebuyer App: Provides progress photos, key dates, pre-completion checklists and appointment scheduling.
- Site Team App: GPS-stamped photo sign-offs with offline functionality for patchy site signals.
- AI & Automated Aftercare: Direct email-to-record logging, smart triage tools, automatic SLA escalations and contractor hubs.
- Agile, Customer-Led Product Design: Why feature development must directly solve customer pain points rather than introducing tech for tech’s sake.
- Founder Journey & Industry Recognition: Kate’s experience winning the prestigious Innovate UK Women in Innovation Award (1 of 100 recipients out of 1,600 applicants), navigating early startup challenges and leveraging the North East of England business support ecosystem.
Every housebuilder is wrestling with the same pressures: delivering quality homes at speed, keeping buyers on side and managing aftercare without drowning in defects or paperwork! That’s where Ubrix comes in, helping developers move away from chaotic spreadsheets, siloed systems and reactive firefighting. Ubrix gives teams one platform to manage build, handover and aftercare - cutting snags, improving buyer communication and reducing compliance risk.
Find out more by visiting
https://ubrix.co.ukIn addition to being Host of the SuperConnector Show podcast, Paul Lancaster is Founder, Event Producer and Host of the popular, monthly PLATFORM events and 5-day UK Startup and Scaleup Week festivals. He is also Coach and Mentor for busy entrepreneurs, business owners and leaders who want to focus and be more productive. Find out more at
https://platformevents.ai &
https://ukstartupweek.com
