The Agency Hour · Oct 1, 2026 · 32:36
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"No matter how prominently we show the links, users won't click." An OpenAI engineer wrote that in February 2023. It surfaced this month in the New York Times' court brief against OpenAI and Microsoft, and it should change how you report to your clients. If your monthly report leads with traffic, that number is only going one way.
Traffic was never what your clients cared about anyway. They care about what happens after the click. As AI takes over more of the delivery, your job is to sit with the client, understand what matters to their business, and get paid for the thinking. Let AI do the typing.
This is the first episode of the new format: the week's news, one big idea, some homework, and your questions. This week's big idea: twenty years of SOPs and offshore teams are giving way to skill files and AI employees. Here's what to hand to AI, and the jobs you should never hand over.
In this episode:
Chapters:
0:00 Cold open
0:16 Intro: the new format
3:40 The Feed: OpenAI says users won't click
7:08 Claude Sonnet 5.5 and the falling cost of AI work
10:37 You can't outsource accountability
13:04 The Deep Dive: from SOPs to skill files
16:22 Your three jobs AI won't replace
18:42 What AI is already doing: keyword research
19:50 How Viktor runs a content strategy
24:38 The litmus test: should AI do this job?
26:00 AI employees are vending machines, not chatbots
27:47 Done Beats Perfect: hand off your monthly client reports
30:18 Fan mail: send us your questions
31:24 Outro
Work with us:
Mentioned in this episode:
Leave us fan mail: ask anything about growing your agency and I may answer it on the show: https://mvrx.link/fanmail
Every episode of The Agency Hour: https://theagencyhour.com
Got a question you want answered on the show? Email me: troy@agencymavericks.com. I read every one myself.