United Airlines Banned AI Agents From Booking Its Flights. Its CEO Says He Doesn't Want 'Another Middleman', and Uber Says the Bots Booked Four Rides Out of 320 Million
Follow your favourite podcasts, listen offline and in the car with CarPlay and Android Auto, and always pick up where you left off. Free to try.
The Wall Street Journal reported on Wednesday, November 11 that United Airlines will stop personal AI assistants such as Meta's Muse and OpenAI's Dots from booking tickets, on its own site and through travel agencies and aggregators. United cited exposed credentials, unintended purchases and FAA/DOT rules; CEO Scott Kirby said a day earlier, 'To be honest, I don't want to create another middleman.' Agent bookings are still tiny (Uber counted four rides in Halloween week), but the same day a Citi executive said the companies behind the agents should pay when their agents book the wrong trip.
