Voice-First AI, Recovering Missed Calls & Building Trust Platforms - Laurent Cohen | Ep 326

In this episode, you’lldiscover:

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Chapter Timestamps

00:00 Welcome LaurentCohen: Founder & CTO of GetOblic

02:01 Two Decades onthe Web: Why Problem Solving Outranks Pure Coding in the AI Era

04:14 Inside GetOblic:Engineering 24/7 Voice AI as an Enterprise Trust Platform

07:31 The Missed CallBleed: Analyzing 1.8M Agents and Millions of Customer Interaction Minutes

09:43 Beyond Chatbots:Latency, Conversational Turn-Taking & Emotion Detection in Real Audio

11:55 PracticalRevenue Generation: Upsells, Cross-Sells & Appointment Bookings

13:21 The 100-CustomerRule: Validating Core Demand Before Writing Software Code

16:11 Lessons from 3Continents: Craftsmanship, American Scale & Israeli Urgency

18:28 Breaking atScale: Moving from Bloated Prompts to Lean Data-Driven Contexts

20:13 Treating AI Likean Employee: Practical Daily Workflows for SMB Operators

22:52 Avoiding AutomationTraps: Identifying Real Pain Points Instead of Blind Adoption

26:15 What Does TrueInnovation Mean to You? (Human Judgment and Filtering Hype)

29:28 Connect withLaurent Cohen & Deploy a Voice AI Agent via GetOblic