63. 12 Retention strategies that increased revenue, engagement & loyalty

If you’ve ever thought…

“I just need more leads.”

“Why aren’t people sticking around?”

“There has to be a smarter way to grow this…”

…this episode is your snack platter of ideas.

In this special teaser episode, I’m giving you a behind-the-scenes look at the upcoming Retention Games from 12-15 May 2026 ( grab your free ticket here ), my completely reimagined virtual event where 20 retention strategies go head-to-head.

You’ll hear directly from the contestants as they share raw, unscripted previews of the strategies they’ll be revealing inside the Games.

We’re talking:

172% retention increases

99% conversion strategies

$66K in additional revenue from one tweak

High-retention memberships running for years

If retention has been your blind spot, this episode will give you 12 specific ideas on how to fix it.

What we cover:

• How one membership increased retention by 172% while reducing launches
• A 20-minute gamification strategy that boosts engagement instantly
• A 3-part “retention engine” that turns retention into your main growth driver
• A high-touch strategy that generated $66K in extra revenue
• Personalisation strategies that make customers feel seen (and stay)
• An offboarding sequence with a 99% conversion rate

View the episode transcript here.

Where to from here?

Grab the State of the Customer Report FREE right here.

Generate 10 tailored-to-you survey questions FREE right here.

Join Retention Lab🧪, the community to help you b uild a signature customer experience that keeps people coming back, gets them talking and grows your business without you having to start from scratch every single month .  Join here!

Find out how you can get my strategic customer experience brain on your brand here .

Check out my favourite CX tools and resources here.

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