What Would They Do? The Customer Experience Podcast For Online Business
What Would They Do? The Customer Experience Podcast For Online Business · Feb 23, 2026 · 36:01
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What makes an online course truly transformational instead of just another addition to your digital filing cabinet of information?
In this guest episode of What Would They Do?, I am joined by course design expert Jasmine Jonte, who has helped build some of the most successful and profitable online programs in the industry.
Together, we unpack why so many online courses fall flat, why students drop off halfway through, and what course creators need to focus on if they want their programs to actually deliver results in the age of AI.
Spoiler: it’s not about adding more modules, more bonuses, or more “value.”
It’s about designing a student experience that supports action, accountability, and momentum.
If you’ve ever wondered why people buy your course with excitement and then disappear by Module 3, this episode is for you.
What we cover:
Connect with Jasmine Jonte:
Website: www.cre8tion.co
Youtube: https://www.youtube.com/@JasmineJonteCRE8TION
CustomGPT: https://www.cre8tion.co/netflix
View the episode transcript here.
Where to from here?
Grab the State of the Customer Report FREE right here.
Generate 10 tailored-to-you survey questions FREE right here.
Join Retention Lab🧪, the community to help you b uild a signature customer experience that keeps people coming back, gets them talking and grows your business without you having to start from scratch every single month . Join here!
Find out how you can get my strategic customer experience brain on your brand here .
Check out my favourite CX tools and resources here.
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Episodes: What Would They Do? The Customer Experience Podcast For Online Business