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Episode 3:6 | Customer Service in Education
Part 1 of a 2-Part Series
When did doing what’s best for kids become less important than keeping the adults happy?
Somewhere along the way, education has started to look a little too much like customer service. Parents have expectations. Teachers have expectations. Administrators face pressure from every direction. And sometimes, in our effort to keep everyone satisfied, we lose sight of the reason we’re here in the first place.
In Part 1 of this two-part series, I’m taking an honest look at the growing customer-service mentality in education and what it means for schools, educators, administrators, parents, and students.
We’ll talk about accountability, consistency, support, discipline, school culture, leadership, and the expectations we’ve created for one another. We’ll also look at the difference between listening to people and simply telling them what they want to hear.
Supporting families and building relationships absolutely matter. But that doesn’t mean every decision will make everyone happy. Sometimes doing the right thing means having uncomfortable conversations, holding people accountable, and standing behind decisions that put students first.
Because schools aren’t businesses competing for customer satisfaction scores. We’re here to educate kids.
And maybe it’s time we reminded ourselves of that.
Interventions and Detentions… Where the Real Learning Begins.
