How to Stay Calm and Connected in Tough Conversations - EARS+ framework

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Conflict doesn’t have to end in explosions, shutdowns, or awkward silences. In this episode of the Magnetic Communication Podcast, Sandy Gerber introduces the EARS+ framework - her emotionally intelligent upgrade to active listening. You’ll learn how to encourage with empathy, ask honest questions, reflect back what you’ve heard, and summarize with clarity. With real-world stories and practical tools, you’ll leave this episode knowing how to keep both connection and accountability in tough conversations.