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In this episode of EdTech Connect, host Jeff Dillon sits down with Dr. Cabrini Pak—professor, interdisciplinary scholar, and systems thinker—to explore how cutting-edge concepts like stigmergy (a cybernetic coordination mechanism) and AI can transform higher education. With degrees in biology, theology, business, and cultural studies, Dr. Pak bridges gaps between disciplines, offering fresh insights into everything from classroom innovation to institutional efficiency.
Discover how she’s testing AI tools like GPT and Copilot with students, why tracking error rates is critical for ethical AI adoption, and how "agentic AI" could revolutionize advising and campus operations. She also shares lessons from her corporate career, including how higher ed can adopt a "living lab" mindset to accelerate innovation. Tune in for a thought-provoking discussion on breaking down silos, designing smarter workflows, and turning "constipated dinosaurs" into agile, AI-enabled institutions.
Key Takeaways:
- Stigmergy: Borrowing from Nature to Solve Coordination Problems
- Inspired by social insects (e.g., ants, bees), stigmergy uses action-trace feedback loops to improve collaboration. Dr. Pak applies this to classroom projects and consulting engagements, helping students "swarm" around problems effectively.
AI as a "Fancy Hammer"
- AI is a tool, not a replacement. Dr. Pak’s experiments (e.g., Zoom’s AI assistant, GPT for forensic accounting) reveal its limitations (e.g., misgendering speakers, flawed summaries) and teach students critical evaluation.
Agentic AI is Already Here
- Virtual TAs, advising bots, and automated workflows (e.g., course planning) are emerging on campuses. But trust remains a hurdle—human oversight and "undo buttons" are essential for high-stakes tasks.
Error Rates Matter
- Testing AI error rates exposes biases (e.g., facial recognition failures) and improves training data. Higher ed must prioritize transparency, especially in areas like advising or data management.
Bots for the Boring Stuff
- Automating tedious tasks (e.g., fixing dead links, updating web content) frees staff for meaningful work. Think "Roomba for websites"—but with human checks.
Private Sector Lessons: The "Living Lab" Mindset
- Universities should emulate corporate agility by turning campuses into testing grounds for innovation (e.g., MIT’s sustainability labs). Scarcity demands circular, not linear, knowledge economies.
The Underrated AI Use Case: Tacit Knowledge Mining
- AI could unearth siloed insights buried in local drives and shared folders, connecting dots across departments to solve systemic problems.
Magic Wand Fix: From "Constipated Dinosaurs" to Agile Service Providers
- Dr. Pak’s dream AI solution? A system that anticipates needs, streamlines bureaucracy, and empowers staff—transforming higher ed into a responsive, adaptive ecosystem.
Listen Now to rethink how AI, interdisciplinary thinking, and cybernetic principles can reshape higher ed!
Find Dr Cabrini Pak Ph.D here:
LinkedIn
https://www.linkedin.com/in/cabrinipak/
The Catholic University of America
https://www.catholic.edu/
And find EdTech Connect here:
Web: https://edtechconnect.com/
Chapters
- (00:00:00) - EdTech Connect: The Living Lab
- (00:00:45) - Meet Cabrini Pack, Professor of Business at The Catholic University
- (00:02:18) - Interdisciplinary perspectives in business, theology, and science
- (00:04:53) - Stigmergy in IT: Learning the Collective
- (00:06:59) - Top Executives on AI and the Learning Process
- (00:09:50) - The fight for AI in the classroom
- (00:12:47) - WSJD Live: Agentic AI for Higher Ed
- (00:14:08) - What's the Evolvement of Agentic AI?
- (00:16:51) - What's the Real Opportunity of Bots on Campus Websites?
- (00:19:40) - What are the Error Rates for AI-enabled Applications?
- (00:23:15) - Are Student Admissions Bots Good for Advice?
- (00:24:57) - What Could Higher Ed Learn From the Private Sector?
- (00:26:17) - What is the most underrated use case for AI in a university setting
- (00:27:27) - What would one AI- solution for every university?
- (00:29:31) - EdTech Connect
