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In today's episode:
Change managment begins with understanding the people and personas in the workplace. The modern workforce contains people from across generations, regions, values, communication styles and more.
Understanding people requires a variety of information sources, including observations, mystery shopping deep dives, qualitative and quantitative measures.
The employee and customer experience are tied together; culture and brand are reflections of each other.
CEO Daily Brief with Dr. Jessica Kriegel is a 5-minute daily podcast where business pragmatism meets inner wisdom.
Dr. Chesley Black is the SVP of Global Workplace Experience Strategy & Innovation at SPS.
Connect with Dr. Jessica Kriegel on LinkedIn.
Connect with Dr. Chesley Black on LinkedIn.
