Scaling Smart: The Global Growth Journey of Pivotal with Doug Lacy — Simply Business Podcast

In this episode of Simply Business, host John Jennings sits down with Doug Lacy, Founder and President of Pivotal, a global IT field services company operating in 150+ countries. Doug shares the remarkable journey of scaling an IT services business, transitioning from a handful of clients to working with Fortune 500 companies worldwide.

Doug reveals key insights about:

Overcoming the "founder’s trap" and navigating business plateaus
The power of partnerships in scaling internationally
Making the tough leap from low-margin to high-value clients
Learning to ask for help and build a strong leadership team
The relentless drive of entrepreneurship—why you’re never truly “done”

Doug’s story is a testament to the balance between strategy, patience, and execution. Whether you're a business owner, a startup leader, or scaling your operations, this episode is packed with wisdom on growth, resilience, and leadership.

🎧 Listen now! And don’t forget to subscribe, rate, and share with fellow entrepreneurs.

🔗 Visit pivital.com to learn more about Pivotal’s IT solutions.