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The complexity of the healthcare system often results in miscommunication, difficulty obtaining medical records, and delays in care. Kelsey shares her frustrating experience when she had a bout of abdominal pain but finally broke through the bureaucracy to get the surgery she needed.
Key Takeaway: Escalate
You have a right to all your medical records including immediate access to your test results. The 21st Century Cures Act requires that patients have immediate electronic availability to nearly all test results, medication lists, and clinical notes.
Don't use an urgent care as a substitute for having a primary care physician. While urgent care clinics are great for simple problems like sore throats and urinary tract infections, establishing a relationship with a regular doctor will assure some continuity.
Contracts between your health insurer and in-network providers often prohibit the provider from requiring up-front payment.
