Kelly O'Hare on defining and articulating quality to your organisation. — Let's Talk Quality

Today I'm joined by Kelly O'Hare, current Vice President, Head of Quality at enGene, an innovative biotech developing a very exciting non-viral gene therapy focussed on bladder cancer.

Kelly shares her journey in quality, discussing her transition from a technical writer to a quality leader. We talk about the importance of quality leaders being able to articulate the value of quality to their organizations. Her insights provide valuable lessons for aspiring quality professionals and leaders.

Takeaways

Kelly's journey into quality began unexpectedly from a background in broadcast journalism.
Mentorship played a crucial role in shaping her leadership philosophy.
Building confidence in decision-making is essential for quality leaders.
Quality should be defined in terms of efficiency and safety.
User feedback is vital for successful quality system implementation.
Quality management systems should be tailored to the organization's needs.
Evolving perceptions of quality have led to greater appreciation from leadership.
Inspiring passion for quality involves recognizing individual interests.
Legacy is defined by the success of those you mentor and support.
Future quality leaders should be confident yet flexible in their decision-making.

Chapters

00:00 Introduction to Quality and Career Journey
02:55 Transitioning from Science to Quality Leadership
06:03 Building Confidence in Quality Decisions
08:52 Defining and Articulating Quality
11:59 The Importance of Quality Management Systems
14:58 User Feedback and Quality System Implementation
17:59 Evolving Perceptions of Quality in Organizations
20:55 Inspiring Passion for Quality in Teams
23:50 Legacy and Mentorship in Quality Leadership
27:02 Final Thoughts and Advice for Future Leaders

This is a great conversation about the significance of defining and articulating quality to your organisation and the benefits this brings.

Thank you Kelly for joining us on the show!