What Good Digital Transformation in Quality Actually Looks Like, with Dennis Rodman

Quality is changing. The systems are getting smarter, the data is getting bigger, and the people side is still the hardest part.

This week, I sit down with Dennis Rodman, Senior Director of Quality Management Systems and Digital Compliance at Intellia Therapeutics.

Dennis brings a rare perspective to quality. With 13 years at BMS across operations, technical services, and quality, he now helps a gene editing company prepare for its first commercial product.

In this episode, we explore:

• Why quality should be value-add, not a compliance hammer
• What separates companies that get digital transformation right from those that don't
• How to choose the right QMS without getting sold something you don't need
• Why AI isn't delivering the ROI people expected, and what's going wrong
• How to manage change when most people don't want it
• What early-career quality professionals should be doing right now to accelerate

A practical, honest conversation for anyone working at the intersection of quality, systems, and people.

Timestamps:

(00:00) Introduction and Background

(05:04) Quality Management Systems and Operations

(09:59) Stakeholder Engagement and Change Management

(15:12) The Role of IT in Quality Management

(21:02) Cultural Shifts and Data Sharing

(23:34) Advice for Aspiring Quality Leaders

(26:01) Future of Biotech and Quality Management