Metrics: Swallow the Red Pill

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User Perceived Metrics and User Reported Metrics complement each other and form the foundation for a highly reliable conversational assistant.
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First part of a trilogy, where I will discuss some high level ideas for measuring end user performance for conversational voice assistant. User Perceived Metrics and User Reported Metrics complement each other and form the foundation for a highly reliable conversational assistant. negative and positive movement in a metric.