The Poirot Method: How Designers Can Investigate Ambiguous Problems

This story was originally published on HackerNoon at: https://hackernoon.com/the-poirot-method-how-designers-can-investigate-ambiguous-problems.
A product designer uses a detective’s approach to ambiguous briefs: gather evidence, question assumptions, identify motives, and define success.
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After an overwhelming early-career experience, the author learned to approach unclear product requests as investigations: collect evidence, understand business motivations, challenge assumptions, and agree on what success means.