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This executive brief explains why government digital transformation often stalls: not because the technology is weak, but because the operating model is too slow to adapt. Dr. Darren Pulsipher shows how AI, cybersecurity, and always-on connectivity create value only when governance, decision rights, service design, accountability, and workflows are redesigned around them. The brief highlights three major risks: AI adoption without clear human oversight and trust thresholds, cybersecurity exposure that stays open too long because remediation is slow, and shared digital infrastructure that creates systemic coupling and cascading failures. It argues that leaders must treat digital transformation as an operating-model redesign challenge, not just a tool rollout. For durable results, agencies should measure success by service quality, resilience, customer confidence, and workflow reliability, while strengthening segmentation, redundancy, failover planning, and remediation discipline. A must-watch for public sector leaders, digital transformation teams, and government IT strategists focused on AI governance, cyber resilience, and scalable modernization.
