From the Garden to the Branch: A Knicks Win, a Chase Misquote, and the Zillennial Investment Opportunity

The Knicks finally gave New York manners, Chase got wildly misquoted, and banks are still out here pretending branches are the main character. Stacey Bryant and Ron Shevlin break down what JPMorgan Chase’s branch expansion is actually about, why community banks should stop copy-pasting big bank strategy, and why zillennials might be the investment opportunity financial institutions keep missing while they argue about checking accounts like it’s 2009. 

Also, Ron officially hates the term “white paper,” so please update your records accordingly.

Show Notes: 

• Don't Fall for the Branch Hype: Chase Didn't Build Those Branches for Retail Banking
• The Zillennial Opportunity: Credit Unions’ Traditional Investing Imperative in the Crypto Age

Subscribe to the What's Going On In Banking podcast here:
https://qrco.de/bgfUYX

Download the 2026 "What's Going on in Banking" Report here:
https://qrco.de/bgmHtr 

Chapters
[0:00] Welcome: New Orleans, Conferences & Banker Concerns
[4:37] Fiserv’s Agent OS Enters the AI Agent Race
[8:07] What “Agentic AI” Actually Means
[10:26] Operating System or Orchestration Layer?
[12:13] Commercial Lending & AML: The First AI Agent Use Cases
[15:50] How AI Could Change Commercial Lending
[19:20] Bringing AI Skeptics Along
[22:00] The AI Capability Continuum
[23:42] When AI Should Act Autonomously
[25:08] Culture, Risk & the Future Banking Workforce
[27:31] Why Bank Leaders Can’t Ignore AI Decisions
[31:04] OpenAI + Plaid: ChatGPT Enters Personal Finance
[33:03] Why Ron Is Skeptical of AI Financial Advice
[37:20] Small Business AI Adoption & Customer Behavior
[40:59] Advice vs. Execution: Where AI Finance Gets Valuable

Send us Fan Mail

Subscribe to the What's Going On In Banking podcast here:
https://qrco.de/bgfV82