J.R.’s Customer Service Nightmare

J.R. had an appointment with an AC company to check insulation blowing through his vents, but the whole thing turned into a customer service nightmare.

He waited during a noon-to-2 p.m. appointment window, only to find out the company had been calling the previous homeowner instead of him. Then, after finally getting his information updated, they told him the technician would call.

Except… they couldn't find the technician.

J.R. spent more than two hours waiting around, and instead of sending another tech, the company basically told him to call back whenever he had time.

His response? “Today was the day I had time!”

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