AI, innovation and enterprise transformation | EY @ India AI Impact Summit 2026

Welcome to the EY India Insights podcast. In this episode, with EY at the India AI Impact Summit at Bharat Mandapam, New Delhi - we dive into how organizations are harnessing AI-driven innovation to accelerate enterprise transformation at scale.

Sumeet Mathur, Senior Vice President and Managing Director, ServiceNow India Technology and Business Center, and Kundhavi Ramachandran, Partner and India Leader, ServiceNow, join us to discuss how AI‑powered platforms, intelligent workflows and hyper automation are changing the way enterprises operate.

The conversation covers next‑generation service delivery, AI‑driven workflow orchestration, digital experience improvements and the role of enterprise technology centers in building future‑ready capabilities. The speakers also touch on ecosystem collaboration, responsible AI use and the need for strong leadership and talent preparation to support long‑term transformation.

This episode provides practical insights for CIOs, digital leaders, transformation executives and professionals working on the next phase of AI‑enabled enterprise change.

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