How Agentic AI redefines customer experience in the digital age

In the latest episode of EY.AI Unplugged Season 2: AI agents of impact, part of EY India Insights podcast series, Preeti Anand, Business Consulting Partner at EY India, discusses how Agentic AI is enhancing CX service delivery by automating routine tasks, allowing human agents to focus on more complex issues with empathy. She highlights that with the rise of Agentic AI; it autonomously creates value by understanding customer intent and collaborating with human agents.

Key takeaways

1. AI can reshape customer experiences by enhancing service delivery and automating 40% to 50% of the tasks.
2. Real-time AI copilots can handle routine tasks, allowing human agents to manage complex problems, with persuasion and empathy.
3. India is poised to lead in AI-driven customer experience innovation, with a pool of AI talent base and companies developing AI solutions.

Tune in to discover how Agentic AI is redefining customer experience