Agentic AI in GCCs: From delivery hubs to intelligence engines

In this episode of the EY.ai Unplugged podcast series, we explore the transformation of Global Capability Centers (GCCs) from traditional delivery hubs into intelligence engines that drive faster decision-making and smarter execution. Sunil Venkatesh, Partner, Technology Consulting, EY India, shares perspectives on how autonomous AI agents are reshaping enterprise workflows, governance models and talent strategies, and why leaders must balance innovation with control.

The conversation delves into the rise of agentic AI, the shifting role of GCCs in enterprise ecosystems, and how organizations can build future-ready operating models anchored in intelligence, agility and responsible AI adoption.

Key takeaways:

• GCCs are uniquely positioned to lead AI transformation, bringing together enterprise data, process expertise, scale and governance maturity.
• Agentic AI is turning GCCs into execution engines that automate workflows, reduce manual effort and accelerate enterprise decisions at scale.
• The future of GCCs will center on intelligence ownership, with success measured by decision speed, resilience and strong AI governance.
• New AI-driven roles are emerging, including agent designers, AI workflow architects, supervisors and governance leads to ensure responsible execution.

Tune in to discover how GCCs are evolving into strategic AI powerhouses and what it takes to lead this transformation effectively.