Strategies to Break the Employee Retention Bottleneck with Procare HR | Paul Jarvis

As senior living enters a new era of growth, workforce challenges are quickly becoming the industry’s biggest bottleneck. Recorded live from the LeadingAge National Show in Boston, hosts Josh Crisp and Lucas McCurdy sit down with Paul Jarvis, EVP of Sales and Marketing at Procare HR, to unpack what operators must do to prepare for 2026 and beyond.

This conversation explores why “getting a little bit better at everything HR-related” can have massive downstream impacts on financial performance, care outcomes, and employee satisfaction. Paul explains how viewing HR as a full employee journey, from application and onboarding to scheduling, retention, and compliance, helps operators scale confidently, especially amid acquisitions and regulatory complexity.

This week we cover:

• Why workforce strategy is becoming senior living’s biggest growth constraint
• Retention vs. agency staffing and care outcomes
• Preparing for 100% occupancy scenarios

Meet the Hosts:

Josh Crisp

Lucas McCurdy

Connect with Our Guest

Paul Jarvis

Produced by Grit and Gravel Marketing .

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