#243: Successful PMS Rollouts & A Strong Hotel Operations Platform | with Ryan King

What do hoteliers need to know about PMS implementations, hospitality tech, and leadership today? 

In this episode, hosts David Millili and Steve Carran sit down with Ryan King, Senior Vice President of Americas at Shiji, for a wide-ranging and honest conversation about hospitality, technology, leadership, and the future of guest experience.

Ryan shares his journey from working on-property in Washington, DC to leading Shiji’s growth across the Americas, including the strategic decision to shift operations to Mexico as a hub for North and South America. Along the way, he opens up about career pivots, leadership lessons, and why curiosity, humility, and communication are essential for long-term success in hospitality tech.

In this episode, we cover:

• What lessons from working on-property still shape Ryan’s approach to hotel tech today?
• How important are communication and change management during a system rollout?
• The Shiji’s philosophy on all-in-one platforms vs best-of-breed solutions 
• What are the fastest wins hoteliers can achieve when adopting new technology?
•  Why PMS implementations succeed or fail (and it’s not the technology) 

This episode is sponsored by Shiji: https://www.shijigroup.com/

Watch the FULL EPISODE on YouTube: https://youtu.be/R3aCzbt_4Ac

Links:
Ryan on LinkedIn: https://www.linkedin.com/in/ryan-king-11083842/
Shiji Group: https://www.shijigroup.com/

For full show notes head to: https://themodernhotelier.com/episode/243

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.