#338: Why Hotels Need Custom AI Workflows | with Sajid Shariff — The Modern Hotelier

Is your hotel lost in the "AI pilot trap"?

In this episode recorded live at AI Washington, D.C., David and Steve sit down with Sajid Shariff, Founder and CEO of Dextr AI, to discuss how multi-agent AI systems are shifting hospitality from simple chatbots to full-scale operational intelligence.

Sajid shares his journey from IIT Bombay and Stanford to building businesses across consulting, tech, and hospitality. He breaks down why single-point tech solutions are failing hoteliers, how Dextr AI automates everything from front desk lockouts and room reservations to tailored guest food-allergy workflows, and how voice AI is capturing missed direct-booking revenue.

Key Topics Covered:

Why standard "one-size-fits-all" AI pilots fail and how forward-deployed, custom agent workflows deliver measurable bottom-line value.
How intelligent voice AI picks up the ~40% of missed calls that normally end up on high-fee OTA platforms.
Why AI agents should act as frontline "buddies" to remove busywork and let hospitality staff focus on the guest experience.
How Dextr AI handles payment security, API encryption, and prompt injection defense to maintain guest trust.
What the fully AI-supported, front-desk-free hotel of the future will look like.

Watch the FULL EPISODE on YouTube: https://youtu.be/8p6Yn0EYiPM

Links:
Sajid on LinkedIn: https://www.linkedin.com/in/shariffsajid
Dextr AI: https://www.dextr.ai/

For full show notes head to: https://themodernhotelier.com/episode/338

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.