#319: The Opportunity in Getting Hotel Tech Integrations Right | with Kelly Popp

What happens when hotel teams have plenty of technology but still struggle to work from the same information?

In this special HDC Nashville episode of The Modern Hotelier, David Millili sits down with Kelly Popp, Vice President of Business Development, Americas, at Access Hospitality, to talk about one of the biggest challenges facing hotel commercial teams today: the “toggle tax” created by disconnected systems and siloed departments.

Kelly explains how fragmented tech stacks can make it harder for revenue, marketing, and commercial teams to make informed decisions—and why better integration is becoming essential as hotels move toward AI-powered technology.

We explore what hotels need to get right before AI can deliver real business value, why clean and connected data matters, and how transparency can keep humans in control of AI-driven decisions.

In this episode, they cover:

• Why disconnected tech stacks create silos
• The importance of integrated hotel technology
• How EVO is changing the way hoteliers work
• Why hotel content and personalization matter

Watch the FULL EPISODE on YouTube: https://youtu.be/RgkxqJEWExo
 

Links:
Kelly on LinkedIn: https://www.linkedin.com/in/kelly-popp-b5404a6/
Access Hospitality: Hotels & Casinos Americas: https://www.theaccessgroup.com/

For full show notes head to: https://themodernhotelier.com/episode/319

Follow on LinkedIn: https://www.linkedin.com/company/the-..

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.