As AI takes on more routine tasks, the value of human judgment may actually increase
The Federal Drive with Terry Gerton · Sep 22, 2026 · 12:01
The Federal Drive with Terry Gerton
The Federal Drive with Terry Gerton · Sep 22, 2026 · 12:01
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Federal agencies are exploring how AI can improve customer service without losing the human expertise complex cases require. My next guest says the most important changes may happen behind the scenes, helping employees navigate increasingly complicated interactions. Kevin McCreight is vice president of account management at TTEC Digital.
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Episodes: The Federal Drive with Terry Gerton
