The Danger of Measuring the Wrong Things

In today’s episode, I sit down with Blaine Bartlett to discuss the danger of measuring the wrong things in business and leadership. We break down why revenue, quarterly performance, and dashboards only tell part of the story, while trust, engagement, loyalty, culture, and communication shape long-term success. Blaine explains the difference between leading and lagging indicators, the value of measuring fulfillment, and why strong relationships remain one of an organization’s greatest invisible assets. We also discuss how the right metrics influence behavior, build customer loyalty, strengthen employee retention, and help leaders develop great people before chasing better numbers or sacrificing the future for short-term results.

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