Maintenance Leadership and Managing Different Personalities

He's back! We talk with Andy Gager ahead of SMRP 2026 (Raleigh, Sept 28–Oct 1). Use code CMMSRADIO for 10% off registration.Andy is running a sold-out all-day workshop on Monday (8 a.m.–5 p.m.) covering supervision and leadership. Topics include proper supervision techniques, motivation, delegation, discipline, understanding your own leadership style, and managing different personalities. Attendees complete a pre-workshop questionnaire that scores them across 12 supervision areas so they leave with clear strengths, gaps, and actionable tools.We also discussed a related session on handling the four types of people found in every department (his 20/40/30/10 model):20% – Superstars who thrive on firefighting and heroics 40% – Rock-solid, dependable performers 30% – Developing employees who need coaching 10% – Chronic negative influencers (“bottom feeders”)*Stop rewarding reactive heroics and start recognizing preventive work. Spend less time trying to “save” the bottom 10% and more time coaching the rest while capturing tribal knowledge through proper work orders.