Lubrication Excellence is Driving Reliability at OC Jax with Matt Hoffner

We sit down with Matt Hoffner ahead of his SMRP session in Raleigh (Sept 28–Oct 1; use code CMMSRADIO for 10% off). On Sept 29 (2:45–3:45 p.m. ET, room 302 AB) Matt delivers “Driving Reliability Through Lubrication Excellence: The OC JAX Story.”We discuss what started as a stubborn failure pattern, the certifications and process shifts that followed, why the obvious “fix” wasn’t the full answer, and how one simple move with technicians unlocked faster progress, real ownership, and unexpected training insights. Culture, buy-in, and closing the loop take center stage along with how the same approach is now spreading to other reliability efforts and changing day-to-day relationships on the floor. Get yourself to the SMRP Annual Conference, happening September 28 - October 1, 2026 in Raleigh, NC and save 10% with code CMMSRADIO here: https://smrp.org/events/annual-conference/